What does a post launch review help determine? The post-launch analysis phase is when you analyze how well your product or service did after it was launched. This includes looking at sales figures, customer feedback, and any other data you can collect. Based on this analysis, you can make changes to improve your product launches.
What does a post launch review help determine?
During new product development (NPD), many leadership teams focus on the various steps (or “stage gates”) leading up to the all-important launch date, but an under-appreciated opportunity is to treat the product launch as a critical stage in the NPD process.
- Arguably, assessing the product’s performance after your product launch is a key step to verify product-market fit and set up both your customers and internal teams for long-term success.
- A post-product launch review allows brands to evaluate how the product is performing compared to the expectations and goals established during the initial stages of the new product development process and spot potential improvements to the product’s market fit.
Rarely is a new product launch immediately successful — rather, it requires intentional and incremental tweaks based on market feedback like:
- Who is using the product and who is not?
- Why are they using it or not?
- What attributes are most and least appealing to early adopters?
- How does this compare or contrast to our hypothesis pre-launch?
Evaluate how your product is performing and gather insights to improve and grow with the following five product launch review questions.
What are the functions of product marketing?
How to implement product marketing in your company – It’s more important than ever to have a team solely dedicated to understanding market and buyer needs so they can use that knowledge to execute compelling marketing and sales strategies. That’s why it’s crucial for you to define and incorporate a product marketing role into your organization.
- Again, product marketing is part of overall product management, but with the primary goal of understanding the market and buyer (their needs, alternatives, buying process, etc.) in relation to the company’s products and services.
- Along with developing an understanding of the buyer, product marketers need to utilize knowledge of the market, product, product strategy, and competition in order for marketing and sales organizations to be effective.
From a deliverables perspective, what this usually means is developing documents defining positioning, messaging, competitive differentiation, and go-to-market strategy, and ensuring senior management is aligned with these. On a more tactical level, product marketing also usually works with internal teams on product launches.
- This includes training and educating the sales and marketing teams on the go-to-market, positioning, messaging, differentiation, etc.
- And finally, particularly in smaller companies, product marketing often creates data sheets, white papers, copy, and other collateral.
- I can’t stress enough that although this collateral and some of the tactical activities may be the most visible deliverables product marketing produces, they aren’t the primary focus.
The strategic work—positioning, messaging, and understanding the buyer and market dynamics—is the foundation for virtually all other activities. Once defined, it can support other groups such as corporate marketing in creating consistent, highly effective collateral.
What are the four stages that a product passes through as it enters gets established in and ultimately leaves the marketplace?
2.3. Product life cycle and its stages – Products are like human beings, they spend their life in the market. Some stay longer in the market, while others have a shorter life span. However, unlike human beings whose life is in the hands of God, the life of a product is controlled by the company and its market.
- It depends on whether it is adopted or rejected by the target market.
- Therefore, because companies know that the products they sell all have a limited lifespan, majority of them invest heavily on new product development in order to make sure that their businesses continue to grow.
- By and large, the product life cycle has four very clearly defined stages, each with its own characteristics,
These stages are introduction, growth, maturity, and decline stage ( Figure 1 ),
- Introduction Stage : Once a product is launched in the market, it enters into the introduction stage. This is the first stage in an ideal product life cycle. It is characterized by high promotion and intensive distribution especially for fast moving consumer goods (FMCG). These marketing activities often lead to increase in costs at the initial stage particularly for a company with a pioneering status which has to spend a lot to create awareness. It is at this stage that the product is formally born and it enters the competitive field in the market. This goes to show that once in a market, the product’s life is determined by the market forces and the ability of the company to manage the product successfully in the market. Thus, if the product is accepted in the market, it will attract other competitors to the market if the market has no or low entry barriers. Otherwise, it may even die at this stage. This happened with Fanta blackcurrant soft drink brand of Nigerian Bottling company makers of Coca-cola which died immediately after introduction.
- Growth stage : The growth stage is the next phase of the “S” shaped product life cycle. The growth here means increased sales of the product because it is widely accepted by the target market. As the sales rise, the market will also grow and revenues will now upset the initial cost of developing and launching the product resulting to profit generation. To maintain the growth momentum, a company has to emphasize brand preference in its promotion rather than brand awareness.
- Maturity stage : When sales stabilize and market is saturated the maturity stage sets in. This is probably the most competitive time for most products and businesses. Companies here need to consider the strategy of product modifications, market expansion, or marketing mix modification, which might give them a competitive advantage. The aim here is to get more customers for the product. Organizations usually like to maintain their products in this stage in order to enjoy the cash inflows from the market, but it is very difficult to manage.
- Decline stage : This stage is characterized by steady decrease in sales and profit in the market. This may be because the product has lost its appeal with the customers or presence of better products in the market or the product becomes obsolete, and therefore needs further improvements. Companies do not like this stage because of its adverse consequences and will do everything possible to avoid it. However, for some products this stage is inevitable, and as a result, measures should be put in place to either resuscitate the product or phase it out of the market. In general, the main objective of the product life cycle stages is to enable product managers to know how they can enhance the performance of the products within the context of the company’s business strategies,
Which of the following is one of the seven steps in the product development process?
The new-product-development process in 7 steps –
New product development (NPD) is the process of bringing an original product idea to market. NPD can benefit greatly from agile software development principles as well. Although the product development process differs by industry, it can essentially be broken down into seven stages: ideation, research, planning, prototyping, sourcing, costing, and commercialization. Use the following development framework to bring your own product idea to market.
Why is post-launch important?
Why Post Launch Analysis is Important – After you launch a product, it is important to do a post-launch analysis. This will help you to assess how successful the launch was and what you can do to improve things for future product launch plans. It can be difficult to know what to look for when you do a post-launch analysis, but there are a few key things that you should keep in mind.
First, you need to look at your sales figures. This will give you a good idea of how well the product actually did. You should also look at things like customer feedback and reviews. This will give you an idea of what people thought of the product and whether or not they would recommend it to others. Finally, you need to look at your own performance,
This includes things like how well you prepared for the launch and how well you executed it. By looking at all of these factors, you can get a good idea of what went well and what you can improve upon for future product launch plans. Overall, post-launch analysis is important because it can help you to improve your products and your launches.
What is the goal of post-launch research answer?
Understand the sustainability of your new product in the market | Design Research Post-launch research is conducted after the design is complete and your product has been launched. Within the product development lifecycle, post-launch research occurs after the launch phase to verify that the product meets the needs of users through established metrics.
You should use research methods that provide insight into what the user thinks about your product and whether their experience with the product matches what you intended them to use. Research methods you can use for post-launch research include: A/B Testing Usability studies Surveys Logs analysis A research method that evaluates recordings of users as they interact with your design, tools, etc.The Key to a User-Friendly Product is Research.
Research is critical to creating a product that satisfies users. As a design newbie, it may be tempting to assume what the user needs based on your own experiences, but as you know: The user comes first. Always make sure your opinion is backed up by your research. You should solicit feedback from your users before, during, and after design!
keywords #PostLaunch #UserNeeds #Insights #UserSatisfaction #Research #LogsAnalysis #Feedback
: Understand the sustainability of your new product in the market | Design Research
What are the four 4 functions of marketing?
The Bottom Line – The four Ps of marketing—product, price, place, promotion—are often referred to as the marketing mix. These are the key elements involved in planning and marketing a product or service, and they interact significantly with each other. Considering all of these elements is one way to approach a holistic marketing strategy,
What are the 5 phases of new product processes?
What is a product life cycle? – The product life cycle is the progression of a product through 5 distinct stages—development, introduction, growth, maturity, and decline. The concept was developed by German economist Theodore Levitt, who published his Product Life Cycle model in the Harvard Business Review in 1965.
- We still use this model today.
- Basically, the product life cycle is the time from the product concept through its eventual withdrawal from the market.
- The product life cycle is used for decision-making and strategy development throughout each stage.
- Marketers use the product life cycle to customize messaging for each stage, using market research to guide their efforts.
Managers use the product life cycle to make strategic decisions about pricing, expansion into new markets, packaging design, and more.
What are the 4 stages of the product life cycle post product development?
Product life cycle examples – It might be helpful to take a look at specific examples of a product’s life cycle, and one significant example is a DVD. When a DVD was first developed, it was designed to replace VHS cassettes. There were a number of pain points related to VHS cassettes that had to be addressed.
- One of the biggest ones was that it would take too long to rewind a VHS cassette.
- That is where DVDs became beneficial.
- Thanks to a DVD, you can move yourself to a specific chapter instantly.
- You didn’t have to worry about manually rewinding the DVD.
- When DVDs were released on the market, they enjoyed a significant growth stage.
Eventually, they reached maturity in a few years. For several years, DVDs were the mainstay. It seemed like just about every movie that was released was being transferred to a DVD or Blu-ray disc, which is similar. Even though DVD companies worked hard to keep their products on the market, they did eventually reach a decline.
In this case, the decline of DVDs began to develop when streaming services became more popular. Eventually, you have the ability to download a movie on your own or stream it live. All of a sudden, people did not need to spend $20 dollars purchasing a DVD, particularly when it took up a lot of space on the bookshelf.
From displacing VHS cassettes to being displaced by streaming services, the entire DVD product life cycle only took a few years. Sometimes, the product life cycle can go very quickly.
What makes a product successful?
What Is a Successful Product? – Every day, new products enter the market. There are always two sides to each coin; we can’t design a formula for making every product succeed, but we can certainly try. Numerous aspects go into creating a product, and we get involved in so many things that we develop intricate webs for ourselves.
As a result, we may become engrossed in activities that are unimportant to the product’s success. Millions of dollars are spent each year on product development and launch. New items are constantly on the market, yet most of them fail. Fact : Only one out of every five products will succeed, and even fewer will have a long life.
A successful product meets the designers’ goals while also pleasing the user. To be more exact:
It fits the marketGenerates organic trafficEngages customers wellIs routinely put to use by themHas a low churn rate
A product’s success depends on its ability to meet user requirements, and the product should provide significant value to its users. If done correctly, product value and messaging will attract customers to the product. However, product experience is also a factor in determining a product’s long-term success. The following examples exemplify impressive product successes.
What is an example of a post-launch?
1. Publish more content – I can’t stress this enough! A great content strategy is often at the heart of great marketing campaigns, but this is especially true when you’re trying to drive continued momentum after a big launch. In the spirit of heartbeat marketing, plan to publish multiple content pieces in the weeks after your launch. A lot of people ask, “How do I decide what content to create?” Well, in the weeks leading up to a launch, it’s best to focus on creating domain authority around whatever you’re launching. For example, if your company is introducing a new way for users to communicate that aims to replace email, I might create content in the weeks leading about the future of communication at work, the many problems with traditional email, why real-time communication leads to higher productivity, and so on.
All topics that feed into the idea that your organization is an expert on real time communication. Warning: during your initial content push be careful not to reveal the new product or feature that’s about to be released. I’m not saying you shouldn’t foreshadow, but you do want to retain a great deal of secrecy prior to your launch date to ensure that: 1.
You don’t lose the ability to surprise people and create a splash the day you announce 2. You don’t disrespect an embargo date and have the press lose interest in your topic Later, in the weeks following your launch, it’s important to double-down on why the feature or product you just launched will change your users’ lives for the better.
- This is the time to go into specifics and connect the new product or feature to the higher-level domain pieces you published prior to your announcement.
- Create how-to guides, dive deeper into how your users’ workflows have changed, and hammer home why what you’ve just released is the future of your industry.
Think about each piece of content as another opportunity to reach more eyeballs. I’ve also found that audiences—especially more technical audiences—love getting a glimpse into how features are created. Even if you aren’t serving a more technical audience, consider producing a “how we built it” series of articles (or short videos), describing how different parts of the new product/feature/brand came together.
If you can get your product managers or engineers involved, it will make the content that much more engaging, as users will see it as “straight from the horse’s mouth.” An AMA is also a fantastic venue for this kind of content, as ask-me-anythings are the ultimate way to connect and engage with users in a 1:1 format, especially if you can leverage a member of your leadership team that your audience might be excited to hear from.
Pro tip for selling to technical audiences : developers love nerding out with other developers on how innovative technology was built. If you can involve some of the engineers in your “how we built it” series, it will almost certainly double the level of interest you receive, as they can dive deep on why they made certain technical choices and create excitement with your end users around innovative technical decisions.
What is a post-launch strategy?
Persuasive and timely content – An important pillar of any post-launch strategy is content—or more specifically, content that educates and persuades your audience to see the value of your new product, The last thing you’d want to do after releasing your product is to go silent on all your marketing channels! In the weeks following your launch, it is key that you shift the focus from what your product is to how and why your target personas should use it over other alternatives. Consider the risks from their perspective. Even if they’ve already heard about your new product (and have a favourable view of it), they might still have the remaining concerns:
What if the product doesn’t work or function as intended? What if I don’t get my money’s worth (or my return on investment)? What if I waste unnecessary time trying to switch or get used to the product?
As a marketer, the post-launch stage is your opportunity to address these concerns. This is especially important in a B2B context because the buying process requires a higher level of psychological involvement from not one, but multiple decision-makers.
- What’s more, organisations typically take time to adapt to new products.
- One way of alleviating the perceived risks of your offering is by getting into the specifics.
- If your product is software, you may choose to create eGuides, webinar decks and articles to resolve underlying questions and demonstrate how potential buyers can use your product to advance their goals.
A good example would be Hubspot; every year, the company publishes a comprehensive series of informative assets that go live after INBOUND, their annual product launch event. How to get started: Make sure your organisation has a content calendar first.
What does post-launch mean?
: relating to or occurring in the period following a launch “Things could not have gone better today,” NASA assistant launch director Tim Dunn said during a postlaunch recap. — Parker Leavitt increasing the odds of a postlaunch success
What is used during post-launch phase of user research?
From Launch to Lasting Growth – This stage is all about working closely with your Product, Data Analytics, and Customer-Facing teams to track and measure how a product is performing against your success measurement criteria. It’s also important to get feedback from your customers.
- Product feedback tracking
- Experimenting for product growth
- Future roadmapping
When it comes to post-launch product feedback, UX designers and product managers typically rely heavily on quantitative analytics tools to measure the real world performance of the product against pre-set success metrics. We wait for AppStore reviews.
And we get creative in the quest to incentivise customers to fill out surveys. But unfortunately, none of these approaches answers the crucial questions we have- the WHY behind it all. That’s why we need to use a strategic user research approach to get the maximum output for better product success in the long run.
Behavioural analytics helps you understand why the numbers you get from quantitative analytics are the way they are. These data sets can help you address the user experience of the product by providing you with:
- User session recordings from live ad-hoc users
- Offline session recording
- Heatmaps
Example: Session recording in UXCam captures the session status, movements, taps, and scrolling across a page on the mobile. Source: UXCam Using user surveys effectively is a fine art. Delivery the survey the right way, and you can get tremendous feedback with data.
- What are the most important pieces of info you need to learn about your users and their behaviours? This can help you decide whether to launch a targeted, Net Promoter Score survey, polls, or open feedback survey.
- How can you make the survey process seamless and maximize its effectiveness?
- Are you asking too much, not enough or the right amount of info to make this outreach worth it?
Example: Twitter feedback survey on its 10th Anniversary, making users feel like they are part of something special with simple no-nonsense questions. Source: Drift When tracking survey feedback, keep your focus on:
- Collecting feedback that is actionable
- Measuring the conversion funnel
- Assessing overall and micro aspects of product usability
Looking for some qualitative tools you get started with right away? I recommend UXcam, Hotjar, Sessioncam, and Fullstory, amongst others. So now you have your post-launch customer feedback. But how do you translate these new found insights into actionable steps with measurable goals? With UX research.
Your UX team and thorough user testing is the main ingredient for long term growth. That’s why it’s crucial for your UX team to work in tandem with product managers and strategists to experiment with growth ideas and strategies. To run successful growth experiments that result in the long term success of a project, we need to: Define OKRs / experimentation goals: Define your objectives (O) needed to achieve the key results (KR) you want to reach.
Objectives are actionable solid ideas. Key results are quantifiable and have a deadline. Generate a backlog of Ideas: Collaborate with product managers, strategists and developers to create a list of backlog ideas for experimentation.This backlog is the accumulated brainstorm of ideas garnered from feedback tracking, marketing trends, brainstorming, visionary leaders in your company and unanswered questions.
- An Objective
- A Hypothesis
- Test methods & design
- Measurable variables
- Implementation resource/effort
Ideate and Implement the designs: A/B testing and Multivariate testing are the most commonly used testing methods for growth experiments. Design and implement two or more very different design variations against the control, depending on the test method for the experiment. Example: PayU Increased its Conversions by 5.8% Using Data-Driven A/B Testing. Source: VWO Analyze the test results: Now for the fun part. Look at the results you’ve gained from your experimentation, weighing the measurable variables you defined in the test documentation.
Comparing the results for the control and variations is the key to determining whether your hypothesis is true or false. Also using these findings will help you understand the end-users and give ideas for new growth experimentations. Now we have a wealth of quantitative and qualitative feedback collected from our post-launch user testing, and it’s time to come up with a roadmap for long term growth strategy for the future.
A UX roadmap is a high level plan that defines and prioritizes the ideas and problems that the UX team will work on in the future. This living document will be crafted, augmented and updated throughout the lifecycle of the product. A UX roadmap is different from a backlog list or launch plans. Example: Roadmap for a customer portal showing the themes planned for present and future. Source: NN/g Things to keep in mind when working on your roadmap are:
- It should always be the user’s needs or problems that need to be solved and not product features.
- It should not just be design needs, It should be effective even on the future research needs as well.
- Roadmap items should be in sync with the product vision and strategy.
Roadmapping tools to check out include Productplan, Trello, Airfocus, and Roadmunk, Product development is an on-going process involving continuous research, discovery, and the introduction of adaptations and new features. This isn’t just an ideal- it’s a necessity in order to solidify a product’s long term growth and exponential traction with users.
That’s why it’s so critical to include UX research in your product’s post-launch and growth stage. It’s just as important to work with a dedicated team of UX researchers who understand your product, its functions, and its users. If you would like to know more about Apply’s user research process or want to build your own product reach out to us at [email protected].
Co-written by Liz Goode,
Why is it important to track metrics after post-launch?
Reason #3: Evaluate marketing moves and overall strategy – Another reason why metrics are so important for product launches is because they allow you to evaluate your marketing and strategy actions. This means that by having specific KPIs in place, you can decide what’s working and what’s not.
- Cost-per-Click (CPC)
- Engagement rate
- Conversion rate
- Return On Advertising Spend (ROAS)
and more, which allow marketing teams to understand whether their promotional activities are effective or are in need of pivoting. The same thing applies for the overall strategy of your product launch, where the right metrics will give you an in-depth understanding of how efficient your moves are. Makes sense, right? Moving on to the fourth reason why metrics are important.
What is the primary benefit of conducting a post-launch review after launching a new product?
What is a Post-Launch Review? – Post-launch reviews are lessons learned audits of new product development projects. The goal of a post-launch review is communication, NPD teams need to communicate successes, so they can institutionalize process and practices that build project efficiency.
- Teams also communicate financial results of projects to senior management.
- Finally, NPD project leaders communicate best practices among themselves to share learnings and to improve project planning for the next initiative.
- In the case of communicating among NPD project leaders, a post-launch review report may not provide sufficient detail.
Often, Chief Innovation Officers (CIOs), NPD managers, and R&D leaders need on-going support and communication beyond their internal ranks. For rapid learning and best practice transfer I recommend that NPD project leaders participate in peer discussions with others in similar roles.
- Peer-coaching through a master mind group allows NPD mangers and CIOs to quickly learn and translate best practices and to benchmark NPD processes across a variety of industries.
- While the goal of a post-launch review is communication, the objective is learning, especially learning from failure.
- While failure doesn’t always feel good, innovation success is built on the lessons learned from ideas and concepts that didn’t work.
NPD processes are designed to gain early customer feedback so that features desired by consumers are included in new product designs. Other features, functions, and attributes are not incorporated into product designs if customer feedback is negative.
What is a post-launch review for new product development?
One of the most overlooked, but most valuable of reviews in New Product Development (NPD) is the Post-Launch Review. This audit of the NPD process and of the project itself will measure whether effective gate decisions have been taken and whether the new product is delivering sales and revenue as expected.
Why is it important to track metrics after post-launch?
Reason #3: Evaluate marketing moves and overall strategy – Another reason why metrics are so important for product launches is because they allow you to evaluate your marketing and strategy actions. This means that by having specific KPIs in place, you can decide what’s working and what’s not.
- Cost-per-Click (CPC)
- Engagement rate
- Conversion rate
- Return On Advertising Spend (ROAS)
and more, which allow marketing teams to understand whether their promotional activities are effective or are in need of pivoting. The same thing applies for the overall strategy of your product launch, where the right metrics will give you an in-depth understanding of how efficient your moves are. Makes sense, right? Moving on to the fourth reason why metrics are important.
Why is the after launch phase of a strategic plan important?
Why is a post-product-launch strategy necessary? – You might notice that many product marketers tend to focus heavily on product launches—in fact, a quick Google search on ‘how to successfully launch a new product’ brings up over 40,000,000 results. Some organisations will repeat the promotional activities meant to support a launch and extend it across the product’s entire roadmap.
- Unfortunately, this is a misstep because the needs of your target personas in the pre-launch stage and the post-launch stage are not the same.
- Having a post-launch strategy for your product is important because it allows you to connect with prospects in a more contextual and timely way, which will improve the effectiveness of your marketing and reduce customer churn before it’s too late.
It also ensures that you’re prepared to pivot or change direction if necessary. Your organisation’s launch event may be a success—but without an idea of how to keep the momentum going, it might be tempting to double down on sunk costs if you don’t see the results you initially saw in the pre-launch and launch stage.