To leave a review:
- Sign in to Etsy.com and go to Your account.
- Go to Purchases and reviews.
- Find the item you want to review.
- Choose the star rating next to Review this item.
- Describe the item and the service you received.
- Choose whether to add a photo or video (on the Etsy app) to your review.
- Select Submit Review.
How do I leave a guest review on Etsy?
How to Leave a Review on Etsy: FAQs – To write a review on Etsy, you need to login into your account → Access the “Purchases and Reviews” → Find the products to review → Write your review on Etsy → Publish, If you cannot leave a review on Etsy, it could be because you’re not a registered Etsy user.
- Etsy limits the ability to leave reviews so that its system isn’t abused so the real customers who leave reviews are verified as actual buyers.
- To report a review, click “Report this review” under the review you want to report.
- You can report a review until 100 days after the estimated delivery date of that item.
You are a seller on Etsy, and you want to ask for customer reviews of your product/items. Do ask for reviews via Confirmation Page and Email, Insert Cards, etc. You cannot leave a review on Etsy as a guest. You must prove that you are a verified customer by claiming the purchase of the product you want to write a review.
Why can’t I leave a review on Etsy?
Why can’t I leave or edit a review? You can leave a review after the day your order should arrive, and you have 100 days after that date to leave or edit a review. Reviews can’t be left or edited while a case is open, but the 100 day period continues while a case is open.
Can Etsy buyers remove a bad review?
Unless a review violates Etsy’s policies, it can’t be removed. We are prevented by laws in various markets from interfering with consumer opinion regarding the item or service received. If you think that a review might violate Etsy’s policies, you can report the review.
Can you rate a buyer on Etsy?
No, Etsy sellers cannot rate buyers. However, they can leave a review for a buyer after a transaction is complete. Reviews are public and can be seen by other Etsy sellers and buyers.
Can people see your Etsy reviews?
How it works: understanding Etsy reviews A lot of sellers don’t quite understand how reviews on Etsy work. In general, Etsy reviews system works just as any other review system. However there are a few specific moments about Etsy reviews that we will explain in this article. Basically Etsy reviews work as any other online marketplace review system: buyers leave star rated reviews for their purchases that are available for reviewing. But there are some specifics we would like you to know. There is a waiting time period after purchase date during which buyer is unable to leave a review.
This time period consists of processing time (varies for each item, set by seller) + shipping time. Once this time passes buyer will have 60 days to leave a feedback for a purchase. During these 60 days buyer can also edit their review as many times as they want. There is no processing or shipping time for a digital items so buyers are able to leave a review once all files were downloaded.
Also keep in mind that reviews on Etsy are public, which means that after review is posted everyone will be able to see buyer’s profile information. Anonymous reviews are no longer available on Etsy. This also might be the reason why recently the review rate is significantly dropped as many buyers don’t want other people know what specific item was bought.
Can Etsy sellers respond to reviews?
How to publish private Etsy review responses – Before publishing a public response to negative Etsy reviews, directly communicate with buyers through Direct Messaging. Direct messages to buyers help you resolve their problems so they can change their negative feedback. Navigate to Orders & Shipping to send Etsy buyers direct messages ( Source ) Step 3: Choose the order you want to send your customer a message about Step 4: Click the “Message” button for the relevant order Here is an example of how to respond to Etsy shop reviews by sending a direct message to your buyers ( Source ) Step 5: Type and send your message Send Etsy buyers private messages to resolve their complaints before posting a public response ( Source ) See! Sending private messages on Etsy is quick and easy. Keep your communication professional, friendly, and directed to finding the best way to change a negative customer experience into a fantastic one.
What is the difference between Shopify and Etsy?
Etsy vs. Shopify: At a Glance – Shopify and Etsy each provide an e-commerce platform for shop owners to sell goods and services. The major difference between the two is Shopify allows users to create their own branded space, whereas Etsy is a marketplace.
Is a 4 star review good on Etsy?
What is considered to be a bad review on Etsy? – The Etsy review system is a 5-star rating system, and anything that’s 1 or 2 stars is a bad review. Three stars is fairly neutral, and 4 and 5 stars is good. With the Star Seller program, however, 4 stars and below has come to mean a bad review due to anything less than 5 stars dropping your review star average.
What does Etsy mean?
2005–2014 – Etsy staff at work, July 2010 The site was launched in 2005 by iospace, a small company composed of Robert Kalin, Chris Maguire, and Haim Schoppik. The initial version had taken two and a half months to build. Later Jared Tarbell joined the team. Former NPR executive Maria Thomas joined as COO in 2008, was promoted to CEO and left Etsy in December 2009.
- Robert Kalin resumed his role as CEO from December 2009 until July 2011.
- Investors include Sean Meenan, Albert Wenger, Spencer and Judson Ain, Union Square Ventures, and founders of Flickr and Delicious,
- Alin said that he named the site Etsy because he “wanted a nonsense word because I wanted to build the brand from scratch.
I was watching Fellini’s 8 ½ and writing down what I was hearing. In Italian, you say etsi a lot. It means ‘oh, yes’ (actually it’s ” eh, si “). And in Latin and French, it means ‘what if’.” In Greek, Etsy means “just because”. In Etsy’s first year, it attracted attention for frequently adding new tools and functionality to the site to help sellers gain exposure and traffic, including Adobe Flash -based visualizations and a taxonomy of categories with tags,
Etsy passed $1.7 million in sales in May 2007. On July 29, Etsy had its one-millionth sale and anticipated its two-millionth sale would occur mid-December 2007. In November 2007, buyers spent $4.3 million purchasing 300,000 items for sale on Etsy, an increase of 43 percent from October 2007. In June 2007, it expected to be profitable by the fall, but in December 2007 it was not a profitable company.
In January 2008, Etsy received an additional $27 million in funding from Union Square Ventures, Hubert Burda Media, and Jim Breyer, In February 2008, trouble at eBay, including a strike by some dissatisfied sellers, brought speculation that Etsy could be an increasing competitor.
At the same time, however, some Etsy sellers expressed discontentment with how Etsy was handling complaints about stores. At the time, a comparison of the two websites included complaints that on Etsy, items are difficult to find, the interface “feels slow”, and the buying and selling process is United States-centric.
Other reviewers enjoyed using Etsy’s specialized search options, including the “Shop Local” tool. In July 2008, Rob Kalin ceded the position of CEO to Maria Thomas. Some longtime Etsy employees left the company in August 2008, including founders Haim Schoppik and Chris Maguire.
- In September 2008, Etsy hired Chad Dickerson, who formerly worked at Yahoo!, as Chief Technology Officer.
- The company acknowledged concerns about vendors selling other people’s work as their own.
- In April 2009, users organized an “etsyday” promotion on Twitter that brought extra attention to the site.
As of May 2009, it had approximately 60 employees and sales of $10 to 13 million per month, possibly boosted by consumer interest in cheaper and more personalized goods due to the United States recession. In March 2010, Kalin said that the company is profitable and “plans to go public, though not until at least next year”.
- Financial statements required to be filed by Etsy in order to go public show that due to reinvestment of annually increasing gross profits in marketing, product development, and management, the company has not reported a net profit as of 2015.
- In December 2010, Etsy said it had seven million registered users, and that it would continue to focus on a personal community feel as it grows larger, as that is part of what distinguishes it from eBay.
In March 2011, Etsy “introduced a Facebook-style social networking system called People Search.to help buyers and sellers connect with each other and become friends”. By doing so, Etsy made any past purchase with feedback easily searchable, which caused many complaints.
- Etsy then made changes to the site to better guard information regarding users’ purchases.
- In July 2011, Chad Dickerson, CTO since September 2008, became CEO, upon the firing of Rob Kalin.
- Later CTOs were Kellan Elliot-McCrea and John Allspaw.
- In April 2012, a newspaper article about Etsy covered its fraud detection efforts; Etsy had been criticized in the past for inconsistently applying its rules about items having to be handmade.
Later in April 2012, the writer of Regretsy, a popular blog, did independent research into a specific featured vendor, Ecologica Malibu, and found evidence to accuse the vendor of being a reseller, which would be against the Etsy Terms of Service. The vendor asserted that it was in line with the Terms of Service, stating that the shop had simply failed to identify itself as a “collective” that included the work of several individuals, and many Etsy community members posted on the Etsy forum expressing unhappiness with the action (or lack of action) taken by Etsy.
As of June 2012, the vendor’s account is no longer active on Etsy. In May 2012, Etsy raised $40 million in Series F funding, and announced the company had become a B Corp, This B Lab certification lapsed in 2017. Etsy’s 2012 funds went towards expanding Etsy in international markets, including France, Germany, and Australia.
On October 1, 2013, Dickerson held an online Town Hall Meeting to announce that Etsy would now permit factory-made goods and drop shipping, provided the seller either designed or hired designers of the items, disclosed to Etsy their factory, disclosed that they used factories and took “ownership” of the process.