Thought starters – The best reviews are helpful ones. Think about what you’d want to know before booking a stay or welcoming someone into your place. Highlight things like:
Your interactions with your guest, Host, and their associates—were they pleasant and respectful? Anything that made the stay special, like cleanliness, personal touches, convenience, amazing coffee Practical info: Was the Host helpful and available? Were you thrilled with the location? Was the listing accurate?
You’ll also have the option to leave private feedback, which will be shared when reviews are posted. Get more detail on how reviews work for stays,
What is an example of a positive Airbnb review?
What is an example of an Airbnb host review? – An example of an Airbnb host review is: “Bob and Camila were two polite and wonderful guests. They were respectful to the house rules and communicated their arrival time in advance so the check-in process was extremely smooth. We would be happy to host them again!”
Can Airbnb host see your review?
How to Write a Review for Any Situation – Airbnb Tips
Airbnb allows guests and hosts to leave star ratings and written reviews for each other within 14 days after check-out. Neither guests nor hosts can see the other’s review until both have been submitted, or until the 14-day review period has ended. This is so both parties can be as unbiased and impartial as possible.
Can guests see their star rating on Airbnb?
Competition for Airbnbs has only increased since the start of the pandemic. Total demand for short-term rentals in September was up 26.6% compared with the same period in 2019, according to vacation rental data platform AirDNA. And for some guests, successfully booking an Airbnb means more than just paying the cost (plus any additional fees ) — it means maintaining a good rating from hosts.
- Like Uber and other peer-to-peer rental platforms, the reviews on Airbnb go both ways.
- Guests review properties and hosts to inform future guests, and hosts review guests to inform future hosts.
- Having a poor or nonexistent rating as a guest can make it hard to book stays, particularly on peak travel dates when hosts can be choosy about whom they accept.
“If somebody doesn’t have any reviews, that’s kind of a red flag — especially if it’s a brand-new account,” says Patrick Moltrup, an Airbnb host in California’s Coachella Valley. He says brand-new accounts with no ratings are a concern because guests who get bad reviews tend to delete their accounts and open new ones.
- We require a review before we book you.” Despite recent horror stories about hosts demanding that guests perform arduous tasks at checkout, and reports of hosts getting fed up with unruly guests, maintaining a good guest rating doesn’t require a lot of effort, according to Moltrup.
- Being thoughtful about some basic rules can make the difference between a successful rental and a canceled (or rejected) booking.
How to find your Airbnb reviews Just like reviews for the properties themselves, the reviews you receive from hosts have two parts: a written review and a numeric rating on a 5-star scale. Finding your reviews can be tricky, since Airbnb hides them deep within the account menu.
- On the website or app, navigate to the “Account” page, then select “Go to profile” near the top.
- There, you’ll find any written reviews from previous hosts.
- Can you see your Airbnb rating? No.
- You won’t find the numeric rating itself, as only hosts can see this rating when a guest tries to book a stay.
So, unless you know a host who is willing to share it, your guest rating will remain inaccessible. How to maintain a good rating Unlike hosts, who go to great lengths to maintain their positive ratings, guests don’t have to do much. “You’ll almost always get a positive review from your Airbnb host if you do two things: Respect the house and respect the rules,” Scott Lieberman, a former Airbnb host and frequent guest, said by email.
- Each rental has its own house rules, which can be found in the booking details.
- Hosts sometimes leave hard copies of the rules within the rental.
- These include prohibitions, such as smoking and loud music, as well as checkout procedures, which can be as simple as locking the door when you leave and possibly running the dishwasher.
Of course, accidents happen. Plates break. Walls get crayoned. But hosts suggest they rarely leave bad reviews for these issues so long as they’re accidental and guests communicate them as quickly as possible. “If you break something, that’s OK, just tell us that you broke it,” says Moltrup, suggesting that failing to communicate clearly and consistently can affect a guest’s rating.
When we leave a review, we’re asked: ‘Did they communicate well?'” In the end, hosts say it comes down to respect. And there’s a big difference between an accident and a clear breach of considerate behavior. Moltrup says he almost always leaves a positive review unless the guest leaves him no option.
“We had a guy who melted chocolate on the stove and then threw it on our driveway,” he says. What to do if you get a bad review as a guest Sometimes communication goes south, misunderstandings arise, or a host simply has a bad day and leaves you a bad review.
Respond to the review to explain your experience. This will help future hosts understand the broader picture. It might also encourage the original host to modify or update their review. Striking a calm, bridge-building tone can go a long way. Message the host directly and explain. Especially in the case of misunderstanding, this action can help clear the air. Contest the review. If all else fails, or you believe you’re being unfairly treated by the host, you can try to dispute the review. Airbnb has clear guidelines for what can be disputed, including reviews that are biased or irrelevant.
A single negative review might not have that much of an impact, especially if it’s countered by many other good reviews. Just like savvy shoppers on Amazon, many hosts look into the details of bad reviews to see how bad they really are. “We read the reviews to see what the issues were,” Moltrup says.
If they bring extra people to a property, that’s no good. If you’re damaging stuff or you’re not communicating, we look at that.” The bottom line Because they feel so personal, reviews from Airbnb hosts can seem like a big deal. And they can jeopardize your ability to book future trips, especially during busy travel dates.
But maintaining a good rating is as simple as respecting the property and communicating effectively with the host. Unlike rideshare drivers, who sometimes seem to leave bad reviews for passengers who breathe the wrong way, Airbnb hosts tend to be forgiving of minor issues.
And if the host asks you to trim the hedges before you leave, feel free to consider Airbnb alternatives — or simply push back. “You shouldn’t have to do unreasonable checkout tasks, such as stripping the beds, doing the laundry, or vacuuming,” the CEO of Airbnb, Brian Chesky, wrote this month on Twitter.
More From NerdWallet Sam Kemmis writes for NerdWallet. Email: [email protected], Twitter: @samsambutdif. The article How to Get Good Airbnb Reviews as a Guest, According to Hosts originally appeared on NerdWallet. If you purchase a product or register for an account through one of the links on our site, we may receive compensation.
What makes a 5 star Airbnb?
The Secret To Getting 5 Star Reviews From Every Airbnb Guest | by Allan Evans It’s fair to say that Airbnb has made customer satisfaction a core pillar of it’s platform and it lies at the centre of its business model for hosts. Guest reviews can affect how many prospective guests see a BNB’s listing, where your BNB ranks in searches and whether or not your BNB attains, or keeps Superhost status.5 star ratings can mean the difference between performance success, mediocrity and failure.
Given that BNB’s are a business, the financial connotations and ramifications of this can be significant. So why do some BNB’s consistently score 5 star reviews for overall experience when others struggle, or bounce inconsistently between 3, 4 or 5 stars? Is there a secret? What do those that score 5 star reviews every time do that the others don’t? Let’s start by considering the difference between 4 and 5 stars, and how they are applied.
Airbnb allows guests to provide ratings on 7 criteria:
Cleanliness. Did they feel that your space was clean and tidy? Accuracy. How accurately did your listing page represent your space? Value. Did they feel your listing provided good value for the price? Communication. How well did you communicate with them before and during their stay? Arrival. How smoothly did their check-in go? Location. How did they feel about your neighborhood? Overall Experience. What was their overall experience?
For criteria 1–6, Airbnb’s system defines 4 stars to represent good, while 5 stars embodies great. The first six criteria above are important, meaningful and valuable points to measure for both hosts and guests but they stand alone. By that, I mean that the seventh criteria — Overall Experience — is singularly responsible for driving your BNB’s overall star rating.
Guests rate overall experience independently from the other 6, and these other 6 do not therefore average or contribute a sum to the seventh criteria. The seventh criteria — Overall Experience — is arguably the most important criteria for your BNB. It is this criteria and this criteria alone that affects your BNB’s ranking, Superhost status and the performance of your listing on Airbnb relative to your competitors.
For this criteria, a 4 star rating means your property was as described, or the experience met expectation. A 5 star rating, according to Airbnb embodies an experience or property that was more than it’s description and exceeded expectation. So it’s possible, and for many BNB’s quite common to receive 5 star reviews for criteria 1–6, and 4 stars for the seventh — Overall Experience — leaving hosts bitterly disappointed.
Many hosts in forums around the world cry foul that guests can rate their BNB 5 stars for criteria 1–6, yet 4 stars for overall experience. They blame guests for not understanding the rating system. They blame Airbnb for confusing guests. It’s everyone else’s fault, and they’re a victim of an unfair, and unjust system.
But is it? To cry foul as some do presumes that criteria 1–6 are the only measures by which a guest could, or should evaluate their overall experience. But that clearly isn’t true, because they’re not exhaustive. If a guest rates each of the first 6 criteria a 5, yet their overall experience a 4, then clearly the BNB has failed to delight the guest by a measure other than those otherwise rated. Under promise and over deliver never goes out of style So, what’s the secret? It’s simple. Deliver on your promises and at the same time, exceed your guests expectations by delivering them a better than expected experience. To put it more simply: under promise and over deliver.
It’s not rocket science. The idea itself is very straight forward. Simple even. But don’t confuse that with being easy. It isn’t. It takes planning, standards, processes and discipline — in essence a formula — which once developed and executed will deliver your BNB 5 star reviews for overall experience consistently.
Here are some ideas to help you break down the secret and unpack it for yourself, to audit whether you can improve and identify areas to work on with your BNB so you can achieve more consistent 5 star success:
How many 5 star reviews do I need to be a Superhost on Airbnb?
How to become a Superhost – Every 3 months, we check if you’ve met the following criteria for the past year.* If you do, you’ll earn or keep your Superhost status. Superhosts have a 4.8 or higher average overall rating based on reviews from their Airbnb guests in the past year.
- Guests know they can expect outstanding hospitality from these hosts.
- Superhosts have completed at least 10 stays in the past year or 100 nights over at least 3 completed stays.
- Your guests can feel confident staying with an experienced host.
- Superhosts cancel less than 1% of the time, not including extenuating circumstances,
This means 0 cancellations for hosts with fewer than 100 reservations in a year. Rare cancellations mean peace of mind for guests. Superhosts respond to 90% of new messages within 24 hours. When guests ask you questions, they know that a quick response is only a message away.
- What if I need to cancel because of an emergency? If you have to cancel a reservation because of an emergency or an unavoidable reason, check if the reason is covered as an extenuating circumstance.
- If so, you’ll be able to waive any penalties and your cancellation won’t count against your Superhost eligibility.
Make sure to contact Airbnb to file a claim within 14 days after you cancel the reservation (or before your next guest arrives). You may be required to submit documentation for Airbnb to review. Learn about Airbnb’s extenuating circumstances policy Do I need to be hosting for at least a year to become a Superhost? There is no minimum tenure to become a Superhost.