Offer thank you (again) – Close the response with a thank you to drive the key message home. Most importantly, you are grateful for customers, for their loyalty, and for their willingness to advocate for your business. Example 1: “You’re the best, Martha.
How do you respond to customer feedback?
How to respond to positive feedback – Horary for happy customers! When a customer provides positive feedback, it’s cause for celebration. Before you break out the party hats, here are some best practices to consider:
Express gratitude. First and foremost, say thanks. Tell the customer how much you appreciate their kind words. If the feedback is about a specific person, tell the customer you’ll be sure to pass the praise along. Offer additional products or services. If a customer is thrilled with one of your products, they might like others too. Take the time to subtly suggest an additional product the customer might like. Seize the opportunity. A customer who loves your product enough to sing its praises is an amazing asset. When you find one, consider asking them to write a testimonial for your website or refer their friends.
How do you respond to customer feedback email?
Responding to neutral feedback – Hello, Thank you so much for sharing your experience with, Your feedback helps us improve our product/ service for everyone. If you’d like to discuss how we could’ve made your experience better, please call us at or reply to this email. We look forward to hearing from you! Thanks again,
How do you say thank you email professionally?
I appreciate your I’m grateful for your I value your Please accept my gratitude.
What do you say when customers are satisfied?
How to steal this positive response – Got a rave review to respond to? Try this: Hi, Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at family, we look forward to seeing you again soon!