To leave a review:
- Sign in to Etsy.com and go to Your account.
- Go to Purchases and reviews.
- Find the item you want to review.
- Choose the star rating next to Review this item.
- Describe the item and the service you received.
- Choose whether to add a photo or video (on the Etsy app) to your review.
- Select Submit Review.
Can you review an Etsy shop without buying?
Can you leave a review on Etsy if you’re not an actual customer? The short answer is no. In order to leave a review on Etsy you have to have purchased the thing you’re reviewing from an Etsy shop, and you also have to be a registered buyer. This means that you can’t leave random reviews for products if you haven’t purchased them, or if you purchased them from the seller on a different platform.
How do I leave a review on Etsy as a guest?
How to Leave a Review on Etsy: FAQs – To write a review on Etsy, you need to login into your account → Access the “Purchases and Reviews” → Find the products to review → Write your review on Etsy → Publish, If you cannot leave a review on Etsy, it could be because you’re not a registered Etsy user.
Etsy limits the ability to leave reviews so that its system isn’t abused so the real customers who leave reviews are verified as actual buyers. To report a review, click “Report this review” under the review you want to report. You can report a review until 100 days after the estimated delivery date of that item.
You are a seller on Etsy, and you want to ask for customer reviews of your product/items. Do ask for reviews via Confirmation Page and Email, Insert Cards, etc. You cannot leave a review on Etsy as a guest. You must prove that you are a verified customer by claiming the purchase of the product you want to write a review.
Can Etsy shop owners delete reviews?
Unless a review violates Etsy’s policies, it can’t be removed.
Can Etsy sellers ask for reviews?
3. Follow-Up Message – Subject: How was your experience? Dear, I genuinely hope that you like, As I’m continuously improving my store, I would appreciate you taking the time to review our products and services. With regards, As you can see, the message is to the point.
Adding a signature at the end is a great way to personalize it more. The point is to get as creative as possible, as the message will motivate your customers to leave reviews on your Etsy store. Before we go on, there’s a big no-no when it comes to asking a customer for a review. You can’t offer any additional goods in exchange for a positive review.
Etsy prohibits that sort of behavior.
Do reviews matter on Etsy?
Reviews are an important part of your Etsy shop. Not only can it help you build confidence in shoppers, it can help you improve sales and search ranking, So how can you get more customers to give you 5-star reviews for your Etsy shop? If you are struggling with low review rate, you’ll love this guide. We’ll look at ways to encourage reviews, review ask templates and more.
Does Etsy take 10%?
Etsy Payment Processing Fees – Etsy charges payment processing fees at a set rate, plus a percentage of an item’s total sale price. The rate and percentage charged varies by country and are determined by the location of your bank account. Etsy sellers in the United States will pay 3% of the total sales price, plus 25 cents.
Does Etsy take 20%?
What Percentage Does Etsy Take? – As you can see from the examples, Etsy fees make up about 20% of the total costs for most sellers, which is not to be overlooked. It’s easy to underestimate the amount of Etsy fees. This is especially true after the increase in transaction fee from 5% to 6.5% in April 2022.
Does Etsy always side with buyer?
Etsy’s Case System – Although Etsy is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected and you are unable to reach a resolution with the seller.
- If you experience an order issue, the first thing you must do is contact the seller by selecting Help with Order within the Purchases and Reviews section of your account.
- Sellers should be given 48 hours to try to resolve the issue.
- After this period, you can use Etsy’s case system to alert Etsy of an unresolved order issue in the event of non-delivery, damage, or if an item you receive is not as described in the listing.
These issues may be covered by Etsy’s Purchase Protection Program. Click here to learn more about cases and the Purchase Protection Program, including how to open a case and your eligibility for opening a case. Etsy will decide, in its sole discretion, if a transaction is granted eligibility under the Etsy Purchase Protection Program or not.
Etsy reserves the right to change, suspend, or discontinue the program at any time, for any reason, and we will not be liable to you for the effect that any changes to the program may have on you. You have no legal claim under the Etsy Purchase Protection Program. In the event that Etsy does not refund you, this will not affect your claims against the seller from whom you purchased.
Your legal rights remain intact. By using Etsy’s case system, you understand that Etsy may use your personal information for the purpose of resolving disputes with other members. If you choose a refund as your preferred resolution, keep in mind that Etsy only allows on-platform refunds for a period of 180 days post-transaction.
Why is it good to leave a review?
Our consumer research and UX team has interviewed over 100 Trustpilot users to understand why consumers write and read reviews as part of ongoing research to improve our efforts and products. In this two-part article, our UX analyst, Siri Shadduck, goes over the results and what the research revealed.
Offer valuable guidance from people who’ve used the service or product Make it easier for shoppers to decide Attest to a company’s reliability Indicate what’s the best and worse that could happen Give consumers insight about product quality Essentially, consumers read reviews because they trust reviews and they believe that reviews will help them make the right decisions when making a purchase or choosing a company.
But there’s another side to this formula. It’s easy to understand why people read reviews but what’s the motivation behind people that write reviews? That question will give us insight into the reviewer/review-reading dynamic to help us understand the changing environment of consumers – and how creation and consumption of reviews fit within that environment.
To help others make a better buying decision To share an experience To reward a company for good performance
This ranking held true for both men and women internationally. However, when we looked at this question by geography, a different story emerged. For U.S. customers, the primary motivation for 67% of consumers is simply sharing an experience, while in Europe, 65% of consumers are hoping to positively impact others’ buying decisions.
- Let’s take a look at some of the highlights from our interviewees.
- Reviews are kind of like an on-demand emotional type of thing” – a surveyed shopper.
- Ever heard the saying, ‘If you can’t say anything nice, don’t say anything at all’? While the sentiment behind this adage may be well intentioned, it doesn’t inform the psychology behind reviews.
Our research shows that consumers are more inclined to write reviews when the experience they’ve had strikes an emotional chord, whether positive or negative. If a consumer has had a very poor experience, they’ll write a review in order to vent frustration and anger, especially if they feel personally mistreated or wronged.
In the same manner, if a consumer has had an exceptionally good experience, they’re likely to applaud the company with a good review to help the company succeed. This is more frequently the case when the company is small and locally run. Not only are reviews reflective of a certain emotional tenor, they’re also, in their purest form, a means for consumers to express themselves.
In the words of one reviewer: reviews are “a great way to voice your opinion and let people know about your experiences when dealing with companies and businesses around the country – fabulous!” Essentially, reviews offer consumers a public outlet to voice their opinion.
Reviews provide consumers a chance to tell their side of the story and have it heard by their peers and the businesses being reviewed. Consumers feel empowered as their opinions put bad companies to shame, highlight companies that stand out amongst the crowd, and more broadly contribute to improving businesses everywhere.
Reviews can also serve to feed the ego, by giving reviewers the opportunity to be recognized and acknowledged by their peers. By writing reviews, consumers can dispense their knowledge, show connoisseurship or expertise and thereby improve their standing in the eyes of their fellow shoppers.
- There’s a sense of satisfaction that comes from knowing what you’ve written has benefitted others.
- It’s a powerful feeling.
- It’s good that people have read my review.
- It helps influence their decision if they want to buy with the company or not.” – a surveyed shopper.
- By extension, review writing can foster a communal ethos, a sense of common stewardship.
For many, reviews are a consumer’s chance to contribute to a good cause, so reviewers feel like they belong to a community of like minded people. Taking part gives people a sense of kinship and integration.It’s nice to know that your opinion has the power to help others, and that together, you’re potentially making the world just a little bit better in your own way.
Venting frustrations if the experience was negative Praising and helping the company if the experience was positive Having a need to express oneself and feel empowered in doing so Wanting to be recognized or acknowledged for having certain knowledge/taste Feeling part of a community and wanting to give back
This coincides with the reasons we found as to why people read reviews. If consumers write reviews with honesty, passion, and a sense of community behind them, then consumers reading reviews also understand that reviews come from a place of honesty and trustworthiness.
- Consumers trust reviews because they knew if they left a review, it would be honest and created to better inform future consumers.
- It’s a self-serving community in the best of ways and it can benefit businesses as well.
- We know that reviews have many tangible benefits – they help businesses attain Google Seller Ratings, have helped clients improve their conversion rates and bottom lines, but the biggest benefit is that reviews help both consumers and businesses.
Reviews ensure that the best businesses are rewarded by new and repeat consumers and businesses are encouraged to present themselves and their products in the best way possible. Businesses should be taking a customer feedback or review management strategy into consideration but they should also adopt a customer-first business strategy.
- If businesses aren’t serving their customers well, their customers will find alternative options.
- By focusing on how to best serve customers, businesses will be rewarded with good reviews, and as a result, more business.
- Now that we understand the why and what of reviews, we can better serve our clients and the consumers relying on our reviews.
Find out why people write bad reviews, and how your business can learn from them to grow, improve, and innovate – read our ‘Bad Reviews’ report.
Can you leave a review on Etsy if the shop is on vacation?
Can people leave reviews when I’m in vacation mode? – Vacation mode doesn’t pause the customer’s ability to post a review, so people can still leave reviews while a shop is in vacation mode. In addition, cases can still be opened against a shop while it’s in vacation mode, so it’s a good idea to monitor reviews periodically while on vacation mode in order to respond to problems.
What does Etsy guest mean?
Guest checkout – With guest checkout, anyone can browse, add items to their cart, and make purchases on Etsy without creating an account. If you accept payments through Etsy Payments or PayPal your items are eligible for guest checkout. Guests can purchase from any shop on Etsy and you’ll see guest checkout orders in your shop alongside orders from signed-in Etsy members.
You’re covered: If you’re eligible for Etsy’s Seller Protection Policy you’ll also be covered for purchases made through guest checkout. Easily manage your orders: You’ll see orders from guests in your Shop Manager alongside all your other orders. Convenient options for buyers: Guests will receive an email receipt and shipping notifications. They will also be able to customize orders during checkout. Guests will not be able to leave reviews for their purchases. Quick communication: You can use Conversations to message guests. When they reply via email, you’ll see their response in your Conversations inbox.
Can Etsy shop owners see who viewed their shop?
Can you see who views your Etsy page? – You cannot see individual buyers who have viewed your page. You could get some info by tracking who has favorited your items or store, but Etsy aggregates that data so that the buyer is protected.
Should you respond to good reviews on Etsy?
Why is it important to respond to Etsy reviews? – Responding to Etsy reviews will help you take your online store to the next level. It’s vital to respond to both negative and positive Esty reviews to achieve this. A positive Etsy review means your buyers love your brand enough to share their fantastic experiences and spotlight the best features of your products.
- Responding to this feedback shows you appreciate your customers and care about their opinions.
- A bad Etsy review is just as paramount.
- They welcome the opportunity to pinpoint your most significant challenges and how you can improve your customer experience and products.
- Responding to customers with negative feedback makes them feel valued by your brand.
In turn, you get another chance to impress them. When you respond to negative and positive Etsy feedback, it’s easier to convince targeted future customers. Potential buyers will notice you thank positive reviewers and win over negative reviewers. They’ll feel more confident about your business and value proposition. Digital shoppers rely on online reviews to make confident purchasing decisions ( Source )