Responding to reviews – Airbnb Help Center Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
- Honest reviews help Hosts and guests to grow and find the right fit in the future.
- But sometimes you may get one you disagree with.
- You can post a public response to a review that someone has left for you within 30 days after the review was submitted (not published).
- While you can’t remove it, you can if you think it violates our Review Policy.
Otherwise, feel free to respond with more context or to provide your own perspective, so long as you, too, follow the policy.
Go to Profile > Click Reviews by you Go to the review you’d like to respond to and click Leave a Response
You’ll need to log in to your account on a desktop computer or browser (not using the Airbnb app) to respond to a review. You’ll need to log in to your account on a desktop computer or browser (not using the Airbnb app) to respond to a review.
Go to Profile > Tap Reviews by you Go to the review you’d like to respond to and tap Leave a Response
Your response will be posted immediately, and you can’t edit it after that—so take your time and really think about what you want to say. Get help with your reservations, account, and more. : Responding to reviews – Airbnb Help Center
What is a good response to an Airbnb review?
How to Respond to Positive Reviews – Responding to positive reviews gives you an opportunity to reinforce all of the great things your past guests have said about you. It also builds credibility if when you get the occasional negative review, After your guest’s review is public, you’ll have 30 days from the date of posting to reply.
- The guest’s name (so that your reply feels personal)
- Gratitude (either that they stayed with you, that they left a thoughtful review, or something specific they did during their stay)
- Reiterate the great things they stated in their review (so that potential guests see those great things twice )
- Invite them to stay with you again (you want to encourage repeat customers every chance you get!)
And, keep it short and sweet! This is generally how I respond to positive reviews on my Airbnb listing: 
Airbnb Hosting Tip: As tempting as it is, try not to copy and paste the same response over and over to different guests. I believe this counteracts all of the positive things about leaving public responses.
Should I respond to guest reviews on Airbnb?
Why quickly responding to Airbnb guest reviews matters – Responding to your Airbnb reviews is crucial to show happy customers you appreciate their feedback. Reviews also allow you to solve negative experiences with your Airbnb properties. It is crucial that Airbnb hosts respond to their property reviews as quickly as possible.
Should I be honest in Airbnb review?
1. Honesty is the best policy – As a host, you must ensure that you leave an honest and accurate review of those who stay with you and that they’re based on your experience with them and how they took care of your vacation rental. If you were satisfied with everything, let other hosts know they were a pleasure to accommodate.
Do Airbnb hosts look at your reviews?
Airbnb allows guests and hosts to leave star ratings and written reviews for each other within 14 days after check-out. Neither guests nor hosts can see the other’s review until both have been submitted, or until the 14-day review period has ended. This is so both parties can be as unbiased and impartial as possible.
What if you get a bad review as an Airbnb guest?
Responding to negative reviews – Writing a short, friendly public reply to a negative review gives you the chance to share how you’re making improvements. Guests tell us that when they notice a Host responds to feedback, it makes them feel more confident in booking because they know that the Host is receptive to suggestions.
Start by acknowledging the feedback and thanking your guest. This could be as simple as saying, “Thanks for your review, Mary! We really appreciate that you took the time to reflect on your trip.”
Share how you’ve improved your space. You might say, “We’re sorry the beds weren’t comfortable. Your sleep is important, so we’ve added some comfy mattress toppers after your review.”
“As a guest, I don’t expect any Host to have 100% flawless reviews, but I’m much more impressed by those who take critical feedback seriously and demonstrate a will to improve,” says Andrew, a Superhost in Berlin. Reviews may be removed if they violate our Reviews Policy,
Is 4 stars bad on Airbnb?
Airbnb says it provides guests with definitions of the overall star rating and individual category star ratings. For the overall rating, a five-star stay is defined as great, a four star stay is good, and three stars is OK. Still, many hosts say the rating system isn’t clear enough to guests or to hosts.
Why do Airbnb hosts review guests?
Reviews are critical to help build trust on Airbnb—they’re an important way for Hosts and guests to give each other feedback, and help our community make informed decisions and understand what to expect when making plans. We believe that a fair review system is one that respects and protects our community’s genuine feedback, and we have a number of safeguards in place to help build trust in our reviews system.
Do bad reviews hurt Airbnb?
How to get rid of bad reviews on Airbnb? Reviews are extremely important. Having bad reviews on will decrease the number of bookings you get as a host and diminish the chances of you getting accepted by a host if you are a guest looking for an Airbnb. Take a look below to discover how to get rid of bad reviews on Airbnb by creating a 5-stars,
How do I apologize to Airbnb host?
4. Apologize – no matter what – Hosting is a business and everyone knows that, like any other enterprise, the customer is always right, It doesn’t matter if the review is unfair or unreasonable. Let the customer know that you are genuinely sorry for the bad experience and are working to improve the situation.
This will show other guests you are working ‘with’ them, not against them, and that you take complaints seriously. It will certainly improve your reputation as a host and decrease the blow of a negative review. Trust us – there is no other way around it. Don’t over-apologize, but show the guests respect and gratitude.
Pro tip: Start with an apology and end it with how you’re working to improve the situation. Example: “Sincere apologies that (insert what they said here), but I have now (insert how you have improved here).” If it’s something you can’t fix, like the walls being too thin, or the neighborhood being too noisy, try and turn it to your advantage.
What is a good sentence for response?
He got a response to his letter. I am writing in response to your letter of July 17. When I told him my plan, I wasn’t expecting such an enthusiastic response. Her response to their decision was to threaten to quit her job.
Can you trust Airbnb reviews?
What is a verified Airbnb review? – Verified reviews are the most trusted and popular type of Airbnb review. They’ve been verified by Airbnb, which means that you can be sure that the person who left the review has actually stayed at your property and reviewed it honestly.
What should I say in my Airbnb message?
1. Booking Confirmation Message Template – Make a great first impression and set the tone for the amazing service that you as a host provide by sending your guests a message as soon as they book your Airbnb. Firstly, thank them for choosing your listing and express how excited you are to host them.
- You can also take this opportunity to briefly introduce yourself as a host and your Airbnb.
- Mention that you will be sending them a more detailed message to ease check-in and planning their stay.
- Finally, encourage them to reach out to you with any questions they may have.
- Dear XX, Thank you for choosing us for your stay.
We are thrilled to be hosting you on (date) and look forward to your stay. Expect to receive details on checking-in and making the best of your stay at (name of place) when your reservation date is closer. In the meantime, if you have any questions about planning your stay or our house rules, please feel free to check with us.
- We are happy to do everything we possibly can to make your stay comfortable, fun and stress-free.
- Or, Hi YY, Thank you for booking (name of Airbnb).
- We are looking forward to hosting you at our place and will send you more information about check-in and staying at our Airbnb closer to your date of reservation.
Please feel free to get in touch with us if you have any questions or concerns. A copy of our house rules is attached. We will do our best to accommodate you. 
What are Airbnb quick replies?
Hosts are often asked the same questions by guests: What’s the wifi password? Where’s a great place to eat in the neighborhood? Airbnb’s quick replies feature lets you set up templates and reuse your answers to frequently asked questions. This can make inbox management more efficient and help you provide an excellent guest experience.
“Templates save me a lot of time,” says Sally, a Host in Snoqualmie, Washington. “I was able to answer four guest inquiries in less than 10 minutes.” You have the option to personalize your replies using shortcodes, which are placeholders that automatically fill in reservation, listing, and guest details when you send a message.
Here are a few examples of the many shortcodes:
Guest’s first name Guest’s last name Check-in date Check-in time Check-in instructions Wifi name Wifi password Directions House rules House manual Guidebook
When creating a quick reply, select the shortcodes you’d like to use from the drop-down menu. Make sure your listing details are complete and up to date, because messages with empty shortcodes won’t be sent. Remember to use the drop-down menu to add shortcodes (shown below in bold type) as you write instead of typing them into your message.1.
How to connect to the wifi Guests often ask about wifi, so it’s helpful to keep a quick reply ready to go. Hello guest first name, Happy to help with that info! The wifi network is called wifi name, and the password is wifi password. Please let us know if you have any more questions.2. How to use an appliance Whether it’s turning on the hot tub or using the espresso machine, you can include appliance instructions in quick replies.
Hello, guest first name ! Thank you for asking. The on switch is on the control panel on the front of the hot tub. There you’ll find a green power switch, jet control, and a heater thermostat. The heater will shut off when the water reaches the temperature on the thermostat.
Photos with step-by-step instructions for turning on the hot tub are included in the house manual, Enjoy! 3. Where to find extra blankets, pillows, and sheets Another common question you may receive is about the location of extra linens. Hi guest first name ! You can find extra blankets, pillows, and sheets in the hall closet across from the bedroom.
More information on the linens, such as their materials, can be found in our house manual, Please let us know if you have any more questions. Sleep well! 4. Where to find late-night food A quick reply makes it easy to respond with a personal touch, while directing guests to your guidebook for more info.
Hello guest first name, Our favorite late-night restaurant is, located at, Their steak sandwich is fantastic, and they have vegetarian options too. is usually open from 12:00 PM PT to 11:00 PM PT, but please check their website at or call them at to confirm their hours. You can also find more restaurants in our guidebook,
Please let us know if you have any questions! 5. So sorry we can’t accommodate you As much as you may want to accommodate everyone, sometimes you can’t. Your responses should be respectful and clear. Hi guest name, I’m so sorry, I can’t accept pets. My dog is sweet to humans but doesn’t get along with other animals.
Can I respond to Airbnb response?
Responding to reviews – Airbnb Help Centre Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
- Honest reviews help Hosts and guests to grow and find the right fit in the future.
- But sometimes, you may get one you disagree with.
- You can post a public response to a review that someone has left for you within 30 days after the review was submitted (not published).
- While you can’t remove it, you can if you think it violates our Review Policy.
Otherwise, feel free to respond with more context or to provide your own perspective, so long as you, too, follow the policy.
Go to Profile > Click Reviews about you Go to the review you’d like to respond to and click Leave a Response
You’ll need to log in to your account on a desktop computer or browser (not using the Airbnb app) to respond to a review. You’ll need to log in to your account on a desktop computer or browser (not using the Airbnb app) to respond to a review.
Go to Profile > Tap Reviews about you Go to the review you’d like to respond to and tap Leave a Response
Your response will be posted immediately, and you can’t edit it after that—so take your time and really think about what you want to say. Get help with your reservations, account and more. : Responding to reviews – Airbnb Help Centre