How To Remove A Bad Review On Facebook?
How can I delete a review on Facebook?
- Step 1: Comment on the review. On Facebook, page owners cannot remove individual reviews themselves.
- Step 2: Flag the review. To flag a review, navigate to the top-right of the post and select the arrow pointing downward.
- Step 3: Wait for Facebook’s team to remove the review.
How do I cancel a review on Facebook?
How to Remove Facebook Reviews – When you find some reviews that you believe should be removed from your Facebook Page, you will want to flag them and notify Facebook. However, this is not always as easy as you might hope. In order for the Facebook team to check the review, it needs to be reported, and at this time, only reviews that have a comment on them can be reported.
- If the review doesn’t have a comment, it isn’t possible to flag and report it.
- This is true for any reviews, even if they are fake and from someone who has never done business with your company.
- The Facebook help team has recommended that in the case of any negative review, including those that are fake, you should comment on them.
Make your comment as though it were a real negative review. This way, it will have a comment and it can be flagged and reported. In addition, it will show others who see the review that your company took the effort to attempt to resolve the problem, and in most cases, the customers will overlook that review and not allow it to factor into their decision.
However, if you were to call out the fake or unfair review, it is going to cast your business in a negative light. It could cause people to not trust your business. In addition to fake reviews, there are other types of reviews that you are likely going to want to remove, as well. These include spam reviews and inappropriate reviews.
A spam review is not truly a review. It tends to be a thinly veiled advertisement for another type of product or service. Inappropriate reviews could be for entirely different products or services mistakenly added to your page, or they could be reviews that have foul language or violate Facebook’s Community Standards in some other way.
- As is the case with fake reviews, you will want to report them, but they can still only be reported if they have a comment attached to them.
- Follow the same procedure as above by writing a comment and then reporting the review.
- The amount of time that it can take for the Facebook team to check on and remove the review will vary.
What if you decide you want to hide your Facebook Reviews altogether? The process for hiding reviews is a little different from removing them. Hiding your reviews does not delete them, instead, all reviews are hidden from your Facebook Page. Once you re-enable them, they will all return.
Go to Settings on your Page Click Edit Page Scroll down until you find Reviews Choose the Settings option (to the right of Reviews) Turn Reviews off Click Save
If you want to re-enable the reviews later, go back to the same location and turn them ON again.
How do I dispute a bad review on Facebook?
Step 3: Flag the review you want to have removed – If you decide that you want to keep reviews enabled but still want to remove a specific review, you can flag it for removal. Flagging a review will notify Facebook that you believe it goes against their Community Standards.
- These standards include things like hate speech, violence, graphic content, and nudity.
- Reviews can also meet these criteria if they are spammy, negative reviews from a direct competitor, or if they’re simply not relevant to your business.
- When you flag a review, Facebook will investigate and determine whether or not it should be removed.
If Facebook agrees with your assessment, they will remove the review for violating their terms of service. To flag a review, simply go to the review itself and click on the three dots in the top-right corner. From there, select Flag review and then choose the reason why you’re flagging it.
Did Facebook remove reviews?
How Are Facebook Ratings, Recommendations and Reviews Different? – Facebook ratings no longer exist. They have been replaced by Facebook recommendations, which are a yes/no review of a company’s Facebook Page. Both Facebook ratings and Facebook recommendations are types of reviews.
So you can still get reviews on Facebook as Facebook recommendations. Except customers will simply recommend you or not instead of giving a Facebook 5-star rating. However, at least for now, Facebook still shows 5-star ratings—they calculate this score “based on how many people recommend or don’t recommend the Page, as well as any past ratings and reviews it may have.” In other words, customers now leave Facebook reviews as “recommendations” instead of manually leaving a star rating.
And then Facebook shows a 5-star rating based on the recommendations the business receives. Facebook-review algorithms decide how many stars a business gets mostly based on how many customers give a yes/no recommendation of your business.
Can you dispute a bad review?
How to file a legal removal request – Another step you can take for how to dispute a Google review: If you can prove a customer or competitor is trying to sabotage your client’s reputation, you can reach Google directly. Just fill out a form and submit your complaint to Google’s Legal Help Center,
Can I dispute a seller review on Facebook?
You can report product reviews that don’t follow our Community Standards or don’t focus on the product or service offered by the business. We’ll review your report and may remove reviews that don’t follow our standards. Open the Facebook app for iPhone or Android and tap in the top right or bottom left of the page.
Is there a way to chat with Facebook support?
#4 Contact Facebook via chat – Please note that not all accounts are equipped with this feature. There are no specific requirements for running a Facebook Business Support chat. Depending on the number of available agents, the option is allocated to accounts gradually.
Due to resource constraints, chat support was canceled and/or severely restricted during the pandemic. Our decision to describe this method was based on the fact that in most cases, it has the shortest response time. Chats with consultants can only be arranged by customers who are running active campaigns on Facebook.
Non-advertisers must fill out a contact form instead. You can access the chat in only two ways:
via the official help page https://business.facebook.com/business/help/ by clicking on the link below the chat button https://business.facebook.com/fmp/partner-toolkit/support/operational
Conversations will appear in Messenger, and the chat is available every day between 8:00 and 22:00.
Why do my reviews disappear on Facebook?
Your reviews are either too old or too new. – Facebook has rarely shown every review for a page unless that page only has a couple of reviews. If you have very old reviews or reviews that are under 30 days old, it’s possible that they just aren’t showing. 
Also, some reviews may get removed if the person who left the review deleted their account. It’s possible, that the total review count and score stay the same, but the review disappears. We haven’t verified if this is the case, but it’s plausible.
How do I see my reviews on Facebook?
How Do I See Facebook Reviews and Recommendations? – If you’re wondering how to see reviews on your Facebook business Page, simply go to your Page and click the Recommendations or Reviews tab found under your profile picture. (If you’re using Facebook Business Manager, you can follow the same procedures for Pages to which you have access.) If you previously enabled online reviews on your Page, Recommendations have been automatically turned on.