Go to Orders – opens in new window or tab in Seller Hub or Sold – opens in new window or tab in My eBay. Choose the item(s), then select Leave feedback. Select Positive, enter a comment, then Leave feedback.
Why can’t I leave a review eBay?
Only registered eBay members can leave feedback. If you bought an item as a guest, you won’t be able to leave feedback about your experience.
How long do I have to leave a review on eBay?Frequently asked questions about Feedback
- When should I leave Feedback?
- What should I consider before rating a seller’s performance?
- Why are buyers who receive unpaid item strikes allowed to leave Feedback?
- Why are sellers allowed to leave only positive Feedback for buyers?
- What should I do if I have a problem with a buyer?
- How do I protect myself from buyers who don’t follow eBay policies, and what is eBay doing to protect me?
- Now that Mutual Feedback Withdrawal no longer exists, is it still possible for buyers to change or withdraw their Feedback?
- I received unfair Feedback. Will you remove it?
- When should I leave Feedback? Buyers and sellers should leave Feedback within 60 days after the listing ends.
- Sellers are encouraged to leave Feedback as soon as payment is received (or has cleared). That will start the Feedback process off on a good note.
- Buyers should wait to leave Feedback for sellers until after they receive the item. If the item doesn’t arrive, the buyer should double-check the shipping time in the item description and contact the seller if the package is clearly late. If the seller sent a tracking number, the buyer should check with the carrier to see when the item should arrive. It’s important to take these steps before leaving Feedback.
- What should I consider before rating a seller’s performance? In general, here’s what you should be thinking about when leaving Feedback for a seller:
- Did you get what you were expecting, based on the item description?
- Was the item packaged appropriately (to prevent damage during shipping)?
- Did the seller ship the item within the timeframe indicated in the listing? (Remember that international shipments may be subject to additional delays.)
- Were the shipping and handling costs reasonable?
- If you communicated with the seller, were your questions or concerns addressed? Did the seller respond within a reasonable amount of time?
- Why are buyers who receive unpaid item strikes allowed to leave Feedback? Because we don’t know when a buyer has actually paid, buyers are allowed to continue using eBay as they normally would, and that includes leaving Feedback. However, eBay will remove any neutral or negative Feedback left by the buyer in any of these cases:
- The buyer doesn’t respond to the unpaid item process.
- The response indicates that the buyer isn’t following eBay guidelines (for example, the buyer ended up purchasing the item somewhere else).
- The buyer ends up getting suspended for the unpaid item or a different policy violation.
- Why are sellers allowed to leave only positive Feedback for buyers? Sellers used to be able to leave negative Feedback for buyers. Unfortunately, we found that when buyers had bad experiences with sellers, they were often reluctant to leave neutral or negative Feedback out of fear that the seller would retaliate by leaving negative Feedback for them. And when buyers did receive unfair negative Feedback, they usually decreased their shopping on eBay. Overall, it became clear that the fear of retaliatory negative Feedback made it more difficult for good sellers to distinguish themselves from not-so-good sellers, and made the Feedback system as a whole less reliable.
- What should I do if I have a problem with a buyer? If you experience a problem with a buyer please report it to us using the seller reporting hub and we’ll follow up.
- How do I protect myself from buyers who don’t follow eBay policies, and what is eBay doing to protect me? Specifying what types of buyers are allowed to purchase from you can be effective protection, so we encourage sellers to add buyer requirements to their listings. If you use Buy It Now, you can also require buyers to pay immediately using PayPal. eBay is proactively educating buyers and taking action in cases of Feedback abuse. We also provide enhanced Feedback protection for unpaid items. See what else eBay is doing to protect sellers,
- How that Mutual Feedback Withdrawal no longer exists, is it still possible for buyers to change or withdraw their Feedback? Yes. Buyers can revise Feedback they’ve left for sellers in the case of a mistake. Unlike Mutual Feedback Withdrawal, buyers will be able to change the actual comment itself, not just withdraw the rating.
- I received unfair Feedback. Will you remove it? eBay will remove Feedback ratings and comments in certain limited situations. Please see the Feedback Withdrawal and Removal page to review the guidelines for Feedback removal. If the Feedback you were left meets the guidelines, please report it to us,
Back to top Feedback basics Feedback tools
Should I leave a bad review on eBay?
eBay Hacks Get full access to eBay Hacks and 60K+ other titles, with a free 10-day trial of O’Reilly. There are also live events, courses curated by job role, and more. eBay is a community of buyers and sellers, not just a mere web site or piece of software.
Itâ€™s a complex social system of which you are an active member. Success on eBay depends not only on your ability to master the technical tasks of bidding and selling, but on your ability to communicate with other eBay members and your willingness to contribute to the community in a positive way. Feedback is the basis of trust on eBay.
Each eBay member has his or her own feedback profile, a public collection of comments left by other eBay members. Each individual feedback comment is tied to a transaction in which the particular member took part. Feedback comments are marked either positive, negative, or neutral, and are added accordingly in the summary that appears at the top of the page.
- A memberâ€™s feedback rating is the number representing the sum of all positive comments, minus the sum of all negative comments.
- Note, however, that multiple comments left by a single user will never count more than one point.) This number, shown in parentheses after a memberâ€™s user ID, is a useful tool in determining the trustworthiness and experience level of any given eBay member.
Itâ€™s important to note that the feedback rating alone does not give you a sufficient picture of any memberâ€™s personal history. Before you do business with any other member, make sure to click on the feedback rating to view the memberâ€™s feedback profile as a whole.
Feedback is taken very seriously on eBay, and with good reason. For example, a seller who deals honestly and fairly with his or her customers will earn lots of positive feedback over the years. Conversely, dishonest or unreliable sellers and deadbeat bidders are likely to earn a higher percentage of negative feedback.
You can leave feedback for another member only if you are both involved in a transaction, namely a completed auction. The actual task of leaving feedback is quite simple; simply go to the completed auction page and click Leave Feedback. Choose a rating (positive, neutral, or negative) and type a â€œreviewâ€ in the space provided.
Positive. As long as a transaction goes reasonably well, you should always leave positive feedback for the other party. If youâ€™re a bidder, youâ€™ll want to reward the seller for shipping quickly, responding to questions promptly, and describing the item accurately; for example:
â€œQuick shipping, great deal, overall friendly service. A credit to eBay.â€ â€œItem better than described; trustworthy seller. Highly recommended!â€
As a seller, youâ€™ll likewise want to leave positive feedback for bidders who pay right away.
â€œLightning-fast payment. Reliable buyer. Thanks for your business!â€ â€œQuick to pay, friendly emails. This eBayer makes selling a pleasure!â€
Negative. Negative feedback is unfortunately overused on eBay, and is, in most cases, unnecessary. If at all possible, try to resolve the problem with the other party instead of leaving negative feedback. If youâ€™re a buyer, for example, and youâ€™re not happy with the transaction, contact the seller to see if he or she will make it right before you give up and post negative feedback.
- Not only will you avoid possible feedback retaliation, but you might stand to get some money out of it as well.
- As a bidder, you should leave negative feedback only if you paid and never received the item, if the seller misrepresented the item and did not offer a refund, or if the seller defrauded you in some way.
(Note that unless the seller is also the manufacturer of the item, itâ€™s not fair to leave negative feedback simply because you donâ€™t like the item you purchased. And remember, you can always resell the item if youâ€™re not happy.)
â€œSeller sent damaged item; completely uncooperative about refund.â€ â€œWarning: seller took money and never shipped. Had to dispute charge.â€
If youâ€™re a seller, you should leave negative feedback only for deadbeat bidders who donâ€™t pay. (Itâ€™s not acceptable to penalize a bidder for returning an item as a result of your mistake.) For example:
â€œBid high and then disappeared! No response to numerous emails.â€ â€œBeware! Bidder paid with a bad check!â€
Neutral. While neutral comments donâ€™t affect the feedback rating, they carry the stigma of a complaint. For this reason, leave neutral feedback only when you have a legitimate complaint but canâ€™t bring yourself to leave negative feedback. For example, neutral feedback might be appropriate for a bidder who repeatedly does not follow payment instructions, or a seller who packs an item so poorly that it arrives damaged.
â€œPoor packing job, shipping took a long time. Seller slow to respond.â€ â€œCondition wasnâ€™t great; seller too busy to care. Not recommended.â€ â€œBidder took a month to send payment; not responsive to emails.â€
Overall, remember the purpose of the feedback system when writing feedback for another member. The point of negative and neutral comments is to serve as warnings to other eBay members and to help show a pattern of misconduct. Unless the other person caused you a real problem or cost you money unnecessarily, your feedback comment should be positive and should reward the person for what they did right.
- Donâ€™t use negative or neutral feedback frivolously; for example, donâ€™t dock a seller for putting a mailing label on crooked.
- Finally, never use feedback as a means of coercion, and donâ€™t let other eBay members blackmail you by threatening to leave negative feedback.
- Any buyer or seller who lets another member get away with murder â€” simply because they donâ€™t want that person to retaliate with negative feedback â€” does the entire eBay community a disservice.
As you use eBay, youâ€™ll constantly be reviewing other membersâ€™ feedback profiles, so itâ€™s important to interpret the numbers properly. What it usually comes down to is determining a pattern of behavior from the bits and pieces of past transactions.
- At the top of a feedback profile page, eBay shows a summary and distribution of past feedback comments, as shown in,
- FigureÂ 1-1.Â The Summary of Most Recent Reviews gives a picture of another memberâ€™s feedback history Here youâ€™ll see the number of positive, negative, and neutral comments, as well as how many of each were received by the user in the past seven days, the past month, and the past six months.
Among other things, this helps add a little perspective to older entries, especially negative ones. For example, before you bid on any auction, youâ€™ll want to check out the sellerâ€™s feedback. A given seller might have 140 positive comments and 3 negative comments, while another seller might have 612 positive comments and only 2 negative comments.
Is the second seller necessarily better than the first? What if both of his negative comments were received in the past week? On the auction page, a sellerâ€™s standard feedback rating is supplemented with a â€œpositive feedbackâ€ percentage, which is calculated by dividing the number of positive comments by the total number of positive and negative comments.
Note that since neutral comments are not part of the equation, a seller with 34 positive comments and 8 neutral comments will have a seemingly perfect positive feedback percentage of 100%. But does this percentage mean this seller is more trustworthy than the aforementioned sellers, with positive feedback percentages of 97.9% and 99.7%, respectively? Of course not.
The point is that numbers alone are not sufficient to gauge the reputation of any single eBay member. Instead, take a moment and investigate. See when the less favorable feedback comments were left and what the posters had to say. For example, the eight neutral comments may have all been left during a week when the seller was in the hospital.
By the same token, the three negative feedback comments earned by the first seller may have been left when he was new to eBay and more prone to make mistakes. But if the lionâ€™s share of a sellerâ€™s negative comments were entered within the last week, it might show a pattern of dissatisfaction with an item the user just started selling.
For further information, you can view the auction corresponding to any particular feedback comment by clicking the item number on the right. (Since completed auctions are kept on eBay only for about 90 days, youâ€™ll be able to view only the most recent transactions.) Note also that each feedback comment is marked with either S or B, signifying whether the eBay member was the seller or buyer in the specified transaction.
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Can a seller delete bad reviews on eBay?
I’m the seller. Can I delete negative feedback on eBay? – No. But you can ask the buyer to revise the feedback or request the support service to hide this review. If there is no other way, you can switch all your reviews to the private access mode, which means that you will be the only person who can see comments on your account.
Before bringing yourself to do this, you should think everything over thoroughly: after you’ve done it, eBay will not allow you to publish new products. The first step to solving the problem is to respond to criticism. React to feedback promptly. An evidence-based seller’s comment is the best protection for your reputation.
If you and the client have found a mutually beneficial solution, be sure to inform potential buyers about it. Your target audience must be sure that you will approach the problem with the utmost responsibility and understanding. How to ask the customer to change their feedback:
Log in to your eBay account and Check the box next to the feedback you want to change and select or describe the reason.
What should the seller know?
It is only possible to request a feedback revision within 30 days after it was published. And the buyer has only 10 days to change their opinion.You can send only one request for each feedback. If the buyer ignores you, you cannot send another request.It is allowed to request feedback revision only 5 times per year or 1 for every 1,000 feedback ratings. Therefore, use this privilege wisely.
Do eBay reviews go away?
Method 1: Automatic removal through eBay – The first option for removing negative feedback is automatically through eBay. There are a few circumstances that enable you to remove the feedback from a buyer on your eBay sites where it is not warranted. The most common way for eBay to remove that negative rating is when there is a pending Unpaid Items Case.
Can buyer leave negative feedback without contacting seller?
Buyers are not required to contact sellers before leaving their feedback.
Can eBay delete reviews?
Once you’ve left feedback, you won’t be able to edit or delete it. If you’d like to add extra information to your original feedback, you can leave a follow-up comment. If you’d like to change the negative or neutral feedback you’ve left, you can ask the seller for a feedback revision.
What percentage of people leave reviews on eBay?
How can I get more positive feedback on eBay? – There are two aspects to getting more positive feedback as an eBay seller. First, do whatever you can to make sure your buyers are happy. Second, try to get your buyers to actually leave you feedback! Your buyers are more likely to be happy if you:
- Have accurate, detailed listings so buyers are more likely to purchase the correct item and not get any unpleasant surprises when they receive it.
- Reply quickly to messages, including questions before and after sale, complaints and return requests.
- Dispatch items quickly, packaged properly, using a fast, reliable shipping service.
- Have reasonable terms of sale, and good business practices generally, particularly around returns and refunds.
- Provide good value for money.
Now, if you have mostly happy buyers, how can you get more of them to leave feedback for you? We’ve seen above that a typical feedback rate is only 20-30%, so pushing that higher will have an impact on your feedback score and percentage. One way to ask is with a message to each buyer, after you have allowed enough time for them to receive the item and decide if they are happy with it.
- There are also software tools that automate eBay feedback requests, including Feedback Boost and 3Dsellers,
- Another, lower-profile method is to put a slip in the package asking the buyer to contact you with any questions or concerns, and also to leave feedback for you.
- You might have to explain to them where to go to do this, as they won’t have an easy link to click.
Many sellers are cautious about asking buyers for feedback and rightly so, because it can be annoying to be harassed for feedback. You don’t want to risk turning a happy buyer into an unhappy one. However, if you ask for feedback carefully and sparingly it can improve your feedback rate without upsetting buyers.
Can you leave feedback on eBay after 90 days?
eBay Hacks, 2nd Edition Get full access to eBay Hacks, 2nd Edition and 60K+ other titles, with a free 10-day trial of O’Reilly. There are also live events, courses curated by job role, and more. Have eBay email you or send a text message to your cell phone whenever someone leaves feedback for you.
You can leave feedback for someone as long as you’ve taken part in a listing that completed successfully within the past 90 days. Among other things, this means that someone else can do the same for you. Most of the time—and provided you’ve been good—the other person will leave a positive feedback comment for you, at which point you can leave reciprocal feedback or even post a reply whenever you happen to get around to it.
But if someone leaves a complaint, you’ll want to know right away (especially if it has been 89½ days since the listing closed). By slightly misusing an eBay notification feature intended for cell phones, you can receive an email whenever someone leaves feedback for you.
Start by going to My eBay → eBay Preferences. Find the “Notification preferences” entry at the top of the page, and click the View/Change link to the right. Click the “Add or change notification services” link. Click the Subscribe link for the “eBay Wireless Email” service. Choose the “Send wireless email alerts to the address below” and then enter your email address in the box. This feature is intended for use by cell phones and pagers, most of which have email addresses associated with them (e.g., [email protected] ). If you’d like to receive notifications on your cell phone, contact your wireless provider to determine your cell phone’s email address. Click Save Changes when you’re done. At this point, you should be returned to the “Change Your Notification Preferences” page. Scroll down to the “Feedback notification” section, and turn on the “Receive Wireless Email” option underneath it. If the “Receive Wireless Email” checkbox doesn’t appear under “Feedback notification,” you’ve stumbled upon an eBay bug. In some cases, eBay doesn’t properly rebuild this page when you’ve changed your wireless notification settings; if this happens to you, try coming back in a few hours. If the problem isn’t resolved, contact eBay for assistance. Click Save Changes when you’re done.
From now on, you’ll receive a brief email every time someone leaves you feedback, and your reputation will never be marred without your knowledge. Get eBay Hacks, 2nd Edition now with the O’Reilly learning platform. O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers. : eBay Hacks, 2nd Edition
What happens if you get a negative review on eBay?
Positive ratings and good feedback help a seller grow their business and reputation on eBay. If something goes wrong and they receive negative feedback as a result, they may choose to explain what happened by responding to your comments or by requesting a feedback revision.
How do I rate a seller on eBay?
Leaving detailed seller ratings – You can leave up to 4 detailed seller ratings at the same time when you leave an overall feedback rating and comment. To leave detailed seller ratings, go to your Purchase history – opens in new window or tab where you’ll see the option to leave feedback. You can then:
Select an overall feedback rating – positive, neutral, or negative Rate aspects of the transaction – including whether the item arrived on time, the accuracy of the item description, shipping costs, and the seller’s communication Write a comment about your experience
You have up to 60 days from the date you received your item or from the expected delivery date (whichever comes first) to leave your ratings and feedback for the seller. If no expected delivery date is provided, you have up to 90 days from when you completed your purchase to leave feedback for the seller.
Can a seller leave negative feedback?
Protecting the Seller’s Reputation Sellers aren’t able to leave negative or neutral Feedback for buyers. That means sellers need other tools that will protect them against unfair treatment from buyers and bring those buyers to eBay’s attention. Here are some ways sellers and eBay are working together to protect sellers’ reputations and promote a fair marketplace:
Sellers can add buyer requirements to their listings to prevent unwanted bidders You can block buyers with too many policy violations, unpaid items, or who aren’t registered with PayPal. This can help you dramatically reduce your number of unpaid items. To access this tool, go to My eBay > Account > Site Preferences > Buyer requirements. Sellers can require buyers to pay right away If you use Buy It Now, you can require buyers to pay you immediately using PayPal. Sellers have an easy way to report problems with buyers Sellers can use the seller reporting hub to report an unpaid item, Feedback extortion, or any other problem with a buyer. eBay investigates all reports and will remove any negative or neutral Feedback that’s in violation of eBay policy. We provide enhanced Feedback protection for unpaid items In addition to removing Feedback left by buyers who don’t respond to an unpaid item report, we also remove negative and neutral Feedback when there is a response but it’s clear that the buyer didn’t intend to complete the transaction (for example, if they bought the item elsewhere or had a family emergency). We proactively look for Feedback abuse and take action against it For example, eBay investigates buyers who leave positive Feedback but low Detailed Seller Ratings. We remove Feedback from suspended buyers Buyers who are suspended for Unpaid Items or other policy violations aren’t allowed to leave negative or neutral Feedback. We remove all neutral or negative Feedback left by suspended buyers so it won’t negatively affect sellers’ reputations. We educate buyers For example, if there are problems with a purchase, we ask the buyer to contact the seller directly to try to work things out before leaving Feedback.
Can a seller rate a buyer?
Sellers are not given any options to rate a Buyer, only Buyers can rate Sellers based on the service they receive. The same goes for Feedback, Buyers can leave Positive, Neutral or Negative Feedback for a Seller but Sellers can only leave Positive Feedback.
Can I ask a buyer to remove negative feedback eBay?
1. Ask a customer to remove their negative feedback on eBay – You can ask any buyer to revise or remove their negative feedback, but there’s a catch. You can only request five revisions for every 1,000 pieces of feedback you receive in a year. eBay says it limits the number of revision requests, so sellers will provide great eCommerce customer service from the moment the sales goes through, instead of focusing on fixing mistakes later on.
You think the feedback is accidental, for example when a star rating is negative but a comment sounds positive. In these situations, a customer may even send you a request to make a revision. You fixed the customer’s problem. If you’re replacing a faulty product, for example.
You should constantly monitor the feedback you receive and reach out to customers quickly because revisions must be made within 30 days of the feedback being posted. If the customer is happy to update their feedback, you can send a revision request by going to the ‘Request Feedback Revision’ page. This can be accessed from eBay’s Feedback Forum or from your account’s Feedback Profile, You can send a request to a seller to remove their negative feedback from your account’s feedback profile. Simply select the relevant piece of feedback and add a note about why you are sending the request. Then, click send. This request will be valid for ten days.
Any changes the customer makes will replace the old feedback. But if they don’t respond, the old feedback will remain and no more requests can be sent regarding this transaction. Pro tip : You can also use the Request Feedback Revision page to find out how many requests you have left for the current year.
It is displayed in the top right corner.
Can eBay seller ratings be faked?
Investigate the Reviewer – You should also take some time out to dig deeper into the reviewer. What else have they reviewed? Have all of their reviews been for the same seller? Are they all glowing? You can tell a whole lot by reading other reviews by the same reviewer.
If the lion’s share of a person’s reviews are for the same seller and they are all positive, it is likely a fake reviewer. In other words, exercise extreme caution when buying from the seller. Warning Fake feedback is typically generated by a seller simply creating new accounts, buying items, and then leaving glowing feedback to help juice up the aggregate rating.F.A.Q.
Why can sellers share product reviews on eBay? The system was instituted so sellers could share feedback from buyers, writing out their thoughts on the buying experience but also on the product itself. How are eBay’s product reviews being manipulated? It is fairly easy for shady sellers to manipulate product reviews with bots, content farms, or simply by inputting counterfeit product identification numbers into the review field.
- This will populate reviews for different, often more beloved, products.
- What is the point of “reserve not met” in bids? This is for the seller.
- They set a reverse price so they can “set it and forget it.” Any bids below that threshold will not be accepted.
- STAT: Customer reviews can make all the difference at product-packed online stores: 90% of consumers say that good customer reviews are important when buying an item from an online marketplace, according to a survey conducted in September 2019.
( source ) Ryan McBride is a writer based in Los Angeles. He has contributed work to magazines and sites including Gayot, Spy, Paper, Ladygunn, 3AM and the Crab Creek Review. He writes consumer reviews, essays, science and tech journalism as well as literary and art criticism.
Can I remove feedback left for a buyer on eBay?
Ask the Customer to Remove Negative Feedback on eBay – Your first option for removing negative feedback on eBay is to ask the customer directly. However, keep in mind that eBay only allows sellers to do this 5 times for every 1,000 reviews received. So you’ll want to use this approach sparingly (or try to avoid negative reviews as much as possible so you don’t need to ask very often).
The process for asking a customer to change or remove their negative feedback is fairly simple. From either eBay’s ” Feedback Forum ” page or from your account’s ” Feedback Profile,” click on “Request Feedback Revision.” Once there, select the instance of feedback you want removed or changed, add any note you’d like to include to the customer regarding why you are making the request and click “Send.” The customer will receive the request and can decide whether to alter their feedback.
You should also reserve this method for truly negative reviews only, not neutral reviews. And prior to sending an official feedback reversal request, make sure you speak with the customer to determine that they are, indeed, willing to alter their review.
The negative feedback appears to have been accidental (such as when the buyer’s comments are overwhelmingly positive despite having given a 1-star rating). You have addressed the problem with the customer and your interactions ended with them being satisfied.
Can you leave negative feedback on eBay if buyer doesn t pay?
Sellers are not allowed to leave a negative feedback rating or a positive rating with a negative comment. The buyer gets a defect for having an unpaid strike. Sellers can block buyers who get 2 or more strikes.
Why does eBay remove feedback?
We may remove a Feedback comment that violates eBay policy, such as containing profanity or links, although the Feedback rating or any defects themselves aren’t necessarily removed. On-time delivery appeals for transactions without tracking available to verify on-time order fulfilment or delivery.
What is feedback extortion?
Demand that buyers take actions related to feedback in order to receive their purchased items, such as requiring a buyer to leave positive feedback and high DSRs before they’ll dispatch the order.
How do I stop negative reviews on eBay?
5. Provide great customer service – When buyers have a problem with a purchase, eBay encourages them to contact the seller before leaving negative feedback. If you respond quickly and helpfully to incoming complaints, you’re more likely to avoid negative feedback.