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How To Change Review On Ebay?

How To Change Review On Ebay
Once you’ve left feedback, you won’t be able to edit or delete it. If you’d like to add extra information to your original feedback, you can leave a follow-up comment. If you’d like to change the negative or neutral feedback you’ve left, you can ask the seller for a feedback revision.

How do I get buyer to revise feedback on eBay?

Communicating With the Buyer Is Key – The first step in getting negative feedback removed is to contact the buyer directly. The feedback can be revised, but only with a mutual agreement of both parties, at which point the seller can notify eBay that they’re willing to have the feedback withdrawn.

To get the discussion going, sellers can reach out to a buyer by clicking on the “Help & Contact” link on eBay, selecting the item in question (which should be pictured), choosing “Contacting a buyer or bidder,” and then clicking “Contact buyer.” That will take the seller to a page where they can write a note appealing directly to the buyer, explaining the situation.

For instance, did the item ship late ? A seller can explain why this happened and assure the buyer that it will not happen again. Or they can offer an explanation of whatever else led to the buyer’s dissatisfaction.

Does negative feedback on eBay go away?

Method 1: Automatic removal through eBay – The first option for removing negative feedback is automatically through eBay. There are a few circumstances that enable you to remove the feedback from a buyer on your eBay sites where it is not warranted. The most common way for eBay to remove that negative rating is when there is a pending Unpaid Items Case.

How can I leave negative feedback for a buyer on eBay?

Protecting the Seller’s Reputation Sellers aren’t able to leave negative or neutral Feedback for buyers. That means sellers need other tools that will protect them against unfair treatment from buyers and bring those buyers to eBay’s attention. Here are some ways sellers and eBay are working together to protect sellers’ reputations and promote a fair marketplace:

Sellers can add buyer requirements to their listings to prevent unwanted bidders You can block buyers with too many policy violations, unpaid items, or who aren’t registered with PayPal. This can help you dramatically reduce your number of unpaid items. To access this tool, go to My eBay > Account > Site Preferences > Buyer requirements. Sellers can require buyers to pay right away If you use Buy It Now, you can require buyers to pay you immediately using PayPal. Sellers have an easy way to report problems with buyers Sellers can use the seller reporting hub to report an unpaid item, Feedback extortion, or any other problem with a buyer. eBay investigates all reports and will remove any negative or neutral Feedback that’s in violation of eBay policy. We provide enhanced Feedback protection for unpaid items In addition to removing Feedback left by buyers who don’t respond to an unpaid item report, we also remove negative and neutral Feedback when there is a response but it’s clear that the buyer didn’t intend to complete the transaction (for example, if they bought the item elsewhere or had a family emergency). We proactively look for Feedback abuse and take action against it For example, eBay investigates buyers who leave positive Feedback but low Detailed Seller Ratings. We remove Feedback from suspended buyers Buyers who are suspended for Unpaid Items or other policy violations aren’t allowed to leave negative or neutral Feedback. We remove all neutral or negative Feedback left by suspended buyers so it won’t negatively affect sellers’ reputations. We educate buyers For example, if there are problems with a purchase, we ask the buyer to contact the seller directly to try to work things out before leaving Feedback.

Can a seller remove feedback on eBay?

Ask the Customer to Remove Negative Feedback on eBay – Your first option for removing negative feedback on eBay is to ask the customer directly. However, keep in mind that eBay only allows sellers to do this 5 times for every 1,000 reviews received. So you’ll want to use this approach sparingly (or try to avoid negative reviews as much as possible so you don’t need to ask very often).

  1. The process for asking a customer to change or remove their negative feedback is fairly simple.
  2. From either eBay’s ” Feedback Forum ” page or from your account’s ” Feedback Profile,” click on “Request Feedback Revision.” Once there, select the instance of feedback you want removed or changed, add any note you’d like to include to the customer regarding why you are making the request and click “Send.” The customer will receive the request and can decide whether to alter their feedback.

You should also reserve this method for truly negative reviews only, not neutral reviews. And prior to sending an official feedback reversal request, make sure you speak with the customer to determine that they are, indeed, willing to alter their review.

The negative feedback appears to have been accidental (such as when the buyer’s comments are overwhelmingly positive despite having given a 1-star rating). You have addressed the problem with the customer and your interactions ended with them being satisfied.

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Can you contest a review on eBay?

If you believe Feedback you received from a buyer isn’t accurate or fair, you can try to resolve the situation by replying to the Feedback, or requesting a Feedback revision.

Why do people leave negative feedback on eBay?

eBay Hacks Get full access to eBay Hacks and 60K+ other titles, with a free 10-day trial of O’Reilly. There are also live events, courses curated by job role, and more. eBay is a community of buyers and sellers, not just a mere web site or piece of software.

It’s a complex social system of which you are an active member. Success on eBay depends not only on your ability to master the technical tasks of bidding and selling, but on your ability to communicate with other eBay members and your willingness to contribute to the community in a positive way. Feedback is the basis of trust on eBay.

Each eBay member has his or her own feedback profile, a public collection of comments left by other eBay members. Each individual feedback comment is tied to a transaction in which the particular member took part. Feedback comments are marked either positive, negative, or neutral, and are added accordingly in the summary that appears at the top of the page.

A member’s feedback rating is the number representing the sum of all positive comments, minus the sum of all negative comments. (Note, however, that multiple comments left by a single user will never count more than one point.) This number, shown in parentheses after a member’s user ID, is a useful tool in determining the trustworthiness and experience level of any given eBay member.

It’s important to note that the feedback rating alone does not give you a sufficient picture of any member’s personal history. Before you do business with any other member, make sure to click on the feedback rating to view the member’s feedback profile as a whole.

Feedback is taken very seriously on eBay, and with good reason. For example, a seller who deals honestly and fairly with his or her customers will earn lots of positive feedback over the years. Conversely, dishonest or unreliable sellers and deadbeat bidders are likely to earn a higher percentage of negative feedback.

You can leave feedback for another member only if you are both involved in a transaction, namely a completed auction. The actual task of leaving feedback is quite simple; simply go to the completed auction page and click Leave Feedback. Choose a rating (positive, neutral, or negative) and type a “review” in the space provided.

Positive. As long as a transaction goes reasonably well, you should always leave positive feedback for the other party. If you’re a bidder, you’ll want to reward the seller for shipping quickly, responding to questions promptly, and describing the item accurately; for example:

“Quick shipping, great deal, overall friendly service. A credit to eBay.” “Item better than described; trustworthy seller. Highly recommended!”

As a seller, you’ll likewise want to leave positive feedback for bidders who pay right away.

“Lightning-fast payment. Reliable buyer. Thanks for your business!” “Quick to pay, friendly emails. This eBayer makes selling a pleasure!”

Negative. Negative feedback is unfortunately overused on eBay, and is, in most cases, unnecessary. If at all possible, try to resolve the problem with the other party instead of leaving negative feedback. If you’re a buyer, for example, and you’re not happy with the transaction, contact the seller to see if he or she will make it right before you give up and post negative feedback.

Not only will you avoid possible feedback retaliation, but you might stand to get some money out of it as well. As a bidder, you should leave negative feedback only if you paid and never received the item, if the seller misrepresented the item and did not offer a refund, or if the seller defrauded you in some way.

(Note that unless the seller is also the manufacturer of the item, it’s not fair to leave negative feedback simply because you don’t like the item you purchased. And remember, you can always resell the item if you’re not happy.)

“Seller sent damaged item; completely uncooperative about refund.” “Warning: seller took money and never shipped. Had to dispute charge.”

If you’re a seller, you should leave negative feedback only for deadbeat bidders who don’t pay. (It’s not acceptable to penalize a bidder for returning an item as a result of your mistake.) For example:

“Bid high and then disappeared! No response to numerous emails.” “Beware! Bidder paid with a bad check!”

Neutral. While neutral comments don’t affect the feedback rating, they carry the stigma of a complaint. For this reason, leave neutral feedback only when you have a legitimate complaint but can’t bring yourself to leave negative feedback. For example, neutral feedback might be appropriate for a bidder who repeatedly does not follow payment instructions, or a seller who packs an item so poorly that it arrives damaged.

“Poor packing job, shipping took a long time. Seller slow to respond.” “Condition wasn’t great; seller too busy to care. Not recommended.” “Bidder took a month to send payment; not responsive to emails.”

Overall, remember the purpose of the feedback system when writing feedback for another member. The point of negative and neutral comments is to serve as warnings to other eBay members and to help show a pattern of misconduct. Unless the other person caused you a real problem or cost you money unnecessarily, your feedback comment should be positive and should reward the person for what they did right.

Don’t use negative or neutral feedback frivolously; for example, don’t dock a seller for putting a mailing label on crooked. Finally, never use feedback as a means of coercion, and don’t let other eBay members blackmail you by threatening to leave negative feedback. Any buyer or seller who lets another member get away with murder — simply because they don’t want that person to retaliate with negative feedback — does the entire eBay community a disservice.

As you use eBay, you’ll constantly be reviewing other members’ feedback profiles, so it’s important to interpret the numbers properly. What it usually comes down to is determining a pattern of behavior from the bits and pieces of past transactions.

  1. At the top of a feedback profile page, eBay shows a summary and distribution of past feedback comments, as shown in,
  2. Figure 1-1. The Summary of Most Recent Reviews gives a picture of another member’s feedback history Here you’ll see the number of positive, negative, and neutral comments, as well as how many of each were received by the user in the past seven days, the past month, and the past six months.
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Among other things, this helps add a little perspective to older entries, especially negative ones. For example, before you bid on any auction, you’ll want to check out the seller’s feedback. A given seller might have 140 positive comments and 3 negative comments, while another seller might have 612 positive comments and only 2 negative comments.

Is the second seller necessarily better than the first? What if both of his negative comments were received in the past week? On the auction page, a seller’s standard feedback rating is supplemented with a “positive feedback” percentage, which is calculated by dividing the number of positive comments by the total number of positive and negative comments.

Note that since neutral comments are not part of the equation, a seller with 34 positive comments and 8 neutral comments will have a seemingly perfect positive feedback percentage of 100%. But does this percentage mean this seller is more trustworthy than the aforementioned sellers, with positive feedback percentages of 97.9% and 99.7%, respectively? Of course not.

  1. The point is that numbers alone are not sufficient to gauge the reputation of any single eBay member.
  2. Instead, take a moment and investigate.
  3. See when the less favorable feedback comments were left and what the posters had to say.
  4. For example, the eight neutral comments may have all been left during a week when the seller was in the hospital.

By the same token, the three negative feedback comments earned by the first seller may have been left when he was new to eBay and more prone to make mistakes. But if the lion’s share of a seller’s negative comments were entered within the last week, it might show a pattern of dissatisfaction with an item the user just started selling.

  • For further information, you can view the auction corresponding to any particular feedback comment by clicking the item number on the right.
  • Since completed auctions are kept on eBay only for about 90 days, you’ll be able to view only the most recent transactions.) Note also that each feedback comment is marked with either S or B, signifying whether the eBay member was the seller or buyer in the specified transaction.

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Will my eBay feedback ever go back to 100?

Feedback rolls off after 12 months. However, it will start to rise as you get more positive feedback.

Can I have negative feedback removed?

1. Change eBay feedback through buyer revision – Before doing anything drastic, attempt to resolve feedback problems by communicating with the buyer. This is the most common way to change negative or neutral feedback. Keep in mind that buyers can only revise feedback they’ve left within 30 days of the transaction.

Additionally, sellers can only request a feedback revision once they have fixed the problem, or if they are certain a buyer left the negative feedback by mistake. When a buyer posts negative feedback accidentally, you can ask them to change it using the “Request Feedback Revision” page. If there is no response from the buyer, you can go to the “Report Feedback” page and explain the situation directly to eBay so they can handle the negative feedback removal.

If the buyer left negative feedback intentionally, then when you contact the buyer, be polite and apologize for any inconveniences experienced as a result of the transaction. Ask them what you can do to amend the situation. Most of the time, a refund or replacement will do the trick.

If the buyer agrees and you are able to address the issue, ask if they would be willing to revise the feedback. Because you can only make the request once, you must do it wisely. Plus, sellers may only make five feedback revision requests for every 1,000 feedback posts received in a span of 12 months.

This method places you at the mercy of the buyer, but if your request is sound, who knows? The buyer may acquiesce and you will have made what could have been a bad customer relationship into a good one.

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Should I worry about negative feedback eBay?

Negative feedback becomes a permanent part of a seller’s record, and can harm their reputation and their business. If possible, you should try to work with the seller to resolve any transaction issues before you leave negative feedback.

Can a buyer leave negative feedback after refund?

Can a buyer leave negative feedback when you’ve totally refunded their money? Yes, they can.

Why can’t a seller leave negative feedback for a buyer?

Seller can’t leave negative feedback for buyer when: Buyer requests a refund from seller and seller does not respond or agrees. If a buyer requests a refund from the seller and there is no reply from them within 5 days of the request, or they agree, the seller can’t leave negative feedback for the buyer.

When did eBay stop sellers from leaving negative feedback?

Sellers to be unable to leave negative feedback on buyers – Beginning May 19, eBay Inc. sellers will no longer be able to leave negative or neutral feedback on buyers. The changes, first announced in January, set off a firestorm of criticism and some boycotts of eBay by angry sellers.

  1. Some sellers are unhappy with the change because they say the feedback system will be unfair to them, leave them vulnerable to unscrupulous buyers and deny them the right to free speech.
  2. EBay also raised the fees sellers have to pay on completed sales from 5.25% to 8.75% of the sale price.
  3. But that change didn’t enrage sellers nearly as much as the change to the feedback policy.

Until now, eBay buyers, as well as sellers, could leave positive, neutral or negative feedback about one another. When the changes go into effect, however, sellers will only be able to leave positive feedback on buyers. “The goal is to hold buyers accountable in the marketplace and to hold sellers accountable in the marketplace,” said Brian Burke, eBay’s director of Global Feedback Policy.

The change came as the online auction company noticed an increase in the rate at which sellers left retaliatory negative feedback about buyers over the past four years, Burke said. What would happen, he explained, is if a buyer left negative feedback about a seller, that seller would retaliate by leaving negative feedback about the buyer.

The issue decreased eBay’s bottom line because buyers who received retaliatory negative feedback either stopped buying on eBay or reduced their purchasing activity, Burke said. EBay said the changes will allow buyers to be more honest when they leave feedback since they will no longer have to worry about retaliatory feedback from a seller.

In addition, eBay said buyers will now bid more and bid higher because they will have more faith in the feedback system and in the sellers. “The change is designed to benefit both buyers and sellers,” according to an e-Bay statement. “Improving the feedback system should increase the number of buyers whose expectations are met.

This should result in more buying activity, which will in turn benefit sellers.” Copyright © 2008 IDG Communications, Inc.

Does everyone leave feedback on eBay?

What percentage of eBay buyers actually leave feedback? – eBay doesn’t say what percentage of buyers leave feedback, but it’s clear that it has declined over the years and now only a minority of buyers leave positive feedback. Judging from eBay’s community forums, buyers leave positive feedback on between 20 and 30 percent of successful transactions, whereas unhappy buyers will leave feedback about 90 percent of the time! So while your feedback percentage will be boosted if you can get more of your satisfied buyers to leave positive feedback, it makes a bigger difference if you can avoid having unhappy buyers.

Can I report a buyer on eBay?

You can also report a buyer from your Sold items list – opens in new window or tab. Choose Leave feedback from the dropdown menu next to the item, and then select Report buyer. We take all reports seriously, but please make sure your claims are accurate.

Where is my feedback profile on eBay?

You can view a member’s feedback profile – including your own – by selecting the number in brackets next to their username. This number is their current feedback score. On the feedback profile page, you’ll see a member’s: Overall feedback score.

How long does a buyer have to revise feedback on eBay?

The buyer then has 10 days to either: Revise the feedback: If the buyer accepts the request, we’ll guide them through the process of changing their rating and comment. When they revise feedback, their original comments will no longer be visible on eBay.

Where is the revise button on eBay?

You can revise your listings any time in My eBay, here’s how: In Selling Activity – opens in new window or tab, find the listing you’d like to revise. Select Revise from More actions. Make your changes, then select Revise it to save the updated listing.