Edit Your Reviews You can edit or delete your reviews in Your Profile. To edit a review:
Go to, Choose the review you want to change in the Community activity section. Edit or delete your review, as required. You can also hide it by selecting Hide on my profile from the three-button overflow menu.
: Edit Your Reviews
Can a buyer change feedback on Amazon?
Remove Third-Party Seller Feedback Third-party seller feedback can’t be edited, only removed. Once you’ve removed feedback for a third-party seller, you can’t post new feedback for that transaction. To remove third-party seller feedback:
Go to, Select Remove next to the feedback you’d like to remove. Select a reason for the removal. Select Remove,
: Remove Third-Party Seller Feedback
Can a buyer remove feedback?Frequently asked questions about Feedback
- When should I leave Feedback?
- What should I consider before rating a seller’s performance?
- Why are buyers who receive unpaid item strikes allowed to leave Feedback?
- Why are sellers allowed to leave only positive Feedback for buyers?
- What should I do if I have a problem with a buyer?
- How do I protect myself from buyers who don’t follow eBay policies, and what is eBay doing to protect me?
- Now that Mutual Feedback Withdrawal no longer exists, is it still possible for buyers to change or withdraw their Feedback?
- I received unfair Feedback. Will you remove it?
- When should I leave Feedback? Buyers and sellers should leave Feedback within 60 days after the listing ends.
- Sellers are encouraged to leave Feedback as soon as payment is received (or has cleared). That will start the Feedback process off on a good note.
- Buyers should wait to leave Feedback for sellers until after they receive the item. If the item doesn’t arrive, the buyer should double-check the shipping time in the item description and contact the seller if the package is clearly late. If the seller sent a tracking number, the buyer should check with the carrier to see when the item should arrive. It’s important to take these steps before leaving Feedback.
- What should I consider before rating a seller’s performance? In general, here’s what you should be thinking about when leaving Feedback for a seller:
- Did you get what you were expecting, based on the item description?
- Was the item packaged appropriately (to prevent damage during shipping)?
- Did the seller ship the item within the timeframe indicated in the listing? (Remember that international shipments may be subject to additional delays.)
- Were the shipping and handling costs reasonable?
- If you communicated with the seller, were your questions or concerns addressed? Did the seller respond within a reasonable amount of time?
- Why are buyers who receive unpaid item strikes allowed to leave Feedback? Because we don’t know when a buyer has actually paid, buyers are allowed to continue using eBay as they normally would, and that includes leaving Feedback. However, eBay will remove any neutral or negative Feedback left by the buyer in any of these cases:
- The buyer doesn’t respond to the unpaid item process.
- The response indicates that the buyer isn’t following eBay guidelines (for example, the buyer ended up purchasing the item somewhere else).
- The buyer ends up getting suspended for the unpaid item or a different policy violation.
- Why are sellers allowed to leave only positive Feedback for buyers? Sellers used to be able to leave negative Feedback for buyers. Unfortunately, we found that when buyers had bad experiences with sellers, they were often reluctant to leave neutral or negative Feedback out of fear that the seller would retaliate by leaving negative Feedback for them. And when buyers did receive unfair negative Feedback, they usually decreased their shopping on eBay. Overall, it became clear that the fear of retaliatory negative Feedback made it more difficult for good sellers to distinguish themselves from not-so-good sellers, and made the Feedback system as a whole less reliable.
- What should I do if I have a problem with a buyer? If you experience a problem with a buyer please report it to us using the seller reporting hub and we’ll follow up.
- How do I protect myself from buyers who don’t follow eBay policies, and what is eBay doing to protect me? Specifying what types of buyers are allowed to purchase from you can be effective protection, so we encourage sellers to add buyer requirements to their listings. If you use Buy It Now, you can also require buyers to pay immediately using PayPal. eBay is proactively educating buyers and taking action in cases of Feedback abuse. We also provide enhanced Feedback protection for unpaid items. See what else eBay is doing to protect sellers,
- How that Mutual Feedback Withdrawal no longer exists, is it still possible for buyers to change or withdraw their Feedback? Yes. Buyers can revise Feedback they’ve left for sellers in the case of a mistake. Unlike Mutual Feedback Withdrawal, buyers will be able to change the actual comment itself, not just withdraw the rating.
- I received unfair Feedback. Will you remove it? eBay will remove Feedback ratings and comments in certain limited situations. Please see the Feedback Withdrawal and Removal page to review the guidelines for Feedback removal. If the Feedback you were left meets the guidelines, please report it to us,
Back to top Feedback basics Feedback tools
Can I ask customer to remove feedback on Amazon?
2. Contacting a Customer to Remove Feedback – Buyers themselves can also remove negative feedback retrospectively. However, you need to abide by Amazon’s rules when asking buyers to remove a negative comment. This means you can’t offer them a full refund in exchange for them removing their comment.
If you do this, you run the risk of Amazon suspending your account, You can contact the buyer and attempt to resolve the problem they encountered. If an order arrived late, you can apologise and offer a partial refund or a full refund for any shipping charges. If you hear back from the customer, you can politely ask them to remove the negative feedback.
However, you can’t connect the refund to the feedback removal. Sellers shouldn’t pressure buyers into removing feedback. Feedback manipulation, harassment and quid-pro-quo agreements are all violations of Amazon’s policies. If the feedback doesn’t break Amazon’s rules and if you don’t hear back from a buyer after a reasonable period of time, then you may want to consider responding to the negative comment.
- You can apologise for not meeting their expectations on this occasion and explain anything you’re doing to stop it from happening again in the future.
- An example message may look like this, Dear John, We hope we met your expectations on your recent order of,
- If you feel we have adequately addressed any concerns you may have had, then we kindly ask you to consider removing the negative feedback.
Thanks, Buyers have 90 days from their purchase date to leave feedback. Feedback must be removed by Amazon or the buyer within 60 days of the date feedback is posted. After this period, feedback can no longer be removed. You can find your current feedback rating in the “Manage your Rating and Feedback” within Reports.
How do I dispute a review on Amazon?
2) Delete It: How to Remove a Bad Review on Amazon – Once you have experienced their negative impact on your sales, you can’t wait to find out how to remove 1-star reviews on Amazon. It’s possible: Amazon will delete a product review if it does not comply with the review guidelines,
Any removed negative review is a good result: Even though you lose one review, you also lose the negative impact it causes. The likelihood that Amazon will remove a review is low, however. The review in question will have to violate Amazon’s community guidelines in obvious ways to be deleted. Such a violation is only the case in extreme examples (e.g., harshly inappropriate or deceitful reviews).
The mere notion that a review is unfair is not enough to have it removed. Requesting the removal or revision of a review is fairly easy: you can report a review to Amazon with a few clicks or by writing an email. Go to the product details page of your product, find the questionable review, and click “report abuse”. Alternatively, you can send an email to [email protected] and indicate the ASIN of your product, the date and time of the review, the name/pseudonym of the reviewer, and, ideally, a link to the review.
Increase your chances of success by detailing in which way the user violates the review guidelines. Before you start reporting each 1-star review, however, bear in mind that Amazon will only delete reviews if there is a specific violation against these guidelines, Don’t be tempted to bulk-report all of your bad reviews to see how many of them will be deleted — it won’t work, and this practice may lower your internal reputation and rating as a seller with Amazon.
Only report a review if its contents indeed violate one or several of Amazon’s community guidelines. Report any comment that violates Amazon’s terms and conditions The popup that appears when you click on ‘report abuse’ Too many abusive reviews to click on? If you believe your listing has been subjected to a malicious attack by a number of bad reviews, you can also report your entire listing to Amazon by emailing [email protected], Include the reviews you believe are violating Amazon’s policies, and they will investigate them all.