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How Long Does Aflac Take To Review A Claim?

How Long Does Aflac Take To Review A Claim
Claim Questions – A. Our claim forms are available under the Filing a Claim tab. Please read and follow the detailed instructions for each applicable form, making sure to complete it in its entirety and signing where requested. If you have questions or need help completing a form, call our Customer Service Center at 800.433.3036, Q. Are there online options for claims filing? A. Yes, you can submit your claim online at, Access the Customer Service option and follow the “File a Claim” process. Q. What if all the provisions of the certificate are not met? How will it affect my claims processing time? A. Claims submitted for benefits that may be subject to a pre-existing condition exclusion, a waiting period, or the certificate’s contestability period may require additional medical information that can extend processing time. Also, you will be notified within 7 to 10 business days if a claim form is not completed in its entirety or is not signed. Incomplete or unsigned forms will delay claim processing. Q. Will my claim be expedited if I send my claim form to you by express mail? A. Sending your claim form by express mail will expedite the receipt of your claim form but will not expedite claim processing. Claims are processed in the order in which they are received; they are not prioritized by delivery method. Q. How long do I have to file a claim? A. There is a one-year timely filing provision in your certificate. Please review the provision and call us with any questions. Q. How do I submit my claim form for processing? A. You may submit your claim form online for a Wellness, Accident, Hospital Indemnity or Critical Illness benefit at, You can mail your claim form to Post Office Box 84075, Columbus, Georgia 31993. You may also fax your claim form to our claims department at 866.849.2970 or scan and email your claim form to [email protected], Q. What information do I need to file a claim? A. It’s important to follow the detailed instructions included on each claim form and to sign each form where indicated. Our claim forms are all available on the Claims tab, and instruct you to consider the following: Group Disability Insurance Claims – There are three areas on this form: one that requires specific information from you, one that requires specific information from your employer, and one that requires specific information from your attending physician. Be sure to sign and date the authorization portion of Part A, as well as all other applicable forms. Group Supplemental Hospital Indemnity Insurance Claims – We’ll need an itemized bill showing admission and discharge dates, inpatient room charges for semiprivate or private rooms, a diagnosis, and any additional forms or bills related to your treatment. Group Accident Insurance Claims – Using the appropriate claims form, send us a complete description of your accident. If you were involved in a motor vehicle accident, we’ll need a copy of the police or accident report. If your injury occurred on the job, please attach a copy of the first report of injury filed with your employer. If you were first treated in an emergency room, please attach a copy of the discharge papers from the hospital. All medical bills and supporting documents related to your injury should verify the diagnosis, the specific procedure or treatment and the supplies used. Group Critical Illness Insurance Claims – Notice that the claimant’s birth certificate is required with the other critical illness insurance claim documentation. Please make sure your treating physician completes the second page (Attending Physician’s Statement). Group Cancer Insurance Claims – When you send your cancer insurance claim documentation, include a pathology report used in the diagnosis of a malignant cancer, any itemized medical bills with the diagnosis and procedure codes, and the claimant’s birth certificate. Beneficiary’s Statement for Death Claim – Certified copies of the deceased person’s birth certificate and death certificate are needed to process your claim. If the cause of death is an injury or accident, include a copy of any related police report and/or newspaper articles. The beneficiaries must sign and print their name at the bottom of the claim form. Q. I submitted a claim form. Did you receive it? A. Once a claim form has been received, it normally takes two to three working days to pre-process the claim before it is sent to the claims examiner for processing. During this pre-processing stage, the claim form is not accessible for review. It will become accessible once pre-processing is complete and the claim is entered into the claim system. Please closely follow the instructions on the claim form and sign in all places indicated before mailing it and all required documentation to us.

    What is the waiting period for Aflac?

    It can be difficult to keep all the different types of disability insurance straight. What’s the difference between short and long-term disability insurance? What about employer-paid or supplemental disability insurance versus Social Security disability benefits versus workers’ compensation? It’s important for benefits administrators to know the ins and outs of disability insurance — both as you’re selecting benefit plans for your workforce, and for the time when an employee needs to file a claim.

    • Use this cheat sheet to get up to speed.
    • Short-term disability insurance Short-term disability insurance typically covers employees experiencing a temporary covered illness or injury that keeps them out of work for a period of around three to six months, though the length depends on the specific policy.

    A short-term disability policy typically pays employees a greater portion of their income than a long-term disability policy. Also, the “elimination period” — the amount of time that employees must wait to begin collecting benefits — for short-term disability insurance is usually only about two weeks or fewer.

    However, short-term disability policies only allow employees to collect benefits for a span of months, rather than years. Common triggers for short-term disability claims include accidental injuries, cancer and pregnancy, which is technically considered a “disability” for purposes of leave and other employee benefits in some states.

    Long-term disability insurance A long-term disability policy pays employees a smaller share of their income than short-term disability insurance, but does so over a longer period of time. Benefit periods can extend for a certain number of years, or until employees reach retirement age, depending on the plan.

    • Because the potential lifetime benefit of a long-term disability policy is much greater than that of a short-term plan, premiums for long-term disability coverage are typically higher.
    • The elimination period for long-term coverage may extend up to six months or more.
    • Common sources of long-term disability insurance claims include musculoskeletal disorders, cancer and mental health issues.

    Short-term disability insurance vs. long-term disability insurance: Should my employees have both? It is common for people to carry both short- and long-term disability coverage, with the short-term policy providing benefits during the elimination period before the long-term policy kicks in.

    Social Security Disability Insurance Often referred to as SSDI, Social Security Disability Insurance pays benefits to any person who sustains a qualifying disability, so long as the person has worked long enough (and recently enough) and paid Social Security taxes on his or her earnings. For instance, a 50-year-old typically needs seven years of work credits to qualify for SSDI.1 Unlike many private disability insurance policies, SSDI only covers employees who are completely unable to work due to a severe, long-term, total disability.

    This means that the disability must prevent an employee not only from carrying out his or her current job, but also prevent the person from working in any other capacity. (There are some conditions that allow a person to work part time and still receive SSDI, but there is a strict income cap.) SSDI has a five month waiting period.

    • The majority of claims are initially denied, and the appeals process can be lengthy.2 Workers’ compensation Workers’ compensation insurance (often called “workers’ comp” or “workman’s comp”) only covers disabilities that stem from workplace-sustained injuries or illnesses.
    • Most states require companies with employees to carry workers’ compensation insurance, and requirements vary from one state to another.

    Generally, workers’ compensation works when employees become injured or sick due to a work-related cause, and they have a certain period of time to report their condition to their employer. Then, the company can file a claim on behalf of the employee with a state Workers’ Compensation Board or other agency responsible for processing claims.

    1. Employers are also required to quickly report incidents to the Occupational Safety and Health Administration.
    2. Workers’ compensation insurance covers disabilities such as carpal tunnel, back injuries from repetitive movement, lung damage from inhaling toxic substances, workplace falls and injuries sustained in work-related automobile accidents.

    However, workers’ compensation does not cover injuries that occur off the job. Short-term and long-term disability insurance vs. Social Security Disability Insurance and workers’ compensation Unlike workers’ compensation insurance, both short-term and long-term disability policies can cover employees regardless of whether their disabilities stem from workplace injuries.

    Can you cancel Aflac at any time?

    Of your check prior to taxes (pre-tax), you can only cancel during open enrollment to be effective the first of the following calendar year, unless due to a valid change in status. A valid change in status would be no longer being eligible for benefits as deemed by your employer.

    How do I check my Aflac claim status?

    Claims – How do I submit a claim? The easiest way to submit a claim is to log in to your account. We’ll walk you through each step of the process including what documents are needed to support your claim, how to upload and attach them to your submission, and how to enroll in direct deposit for fast claim payments.

    1. Don’t have an account? No problem.
    2. You can set it up quickly using your social security and mobile phone number, or your policy or certificate number.
    3. If you are unable to access your account online, you can still submit claims securely online using our Submit as a guest option.
    4. What information will I need to include with my claim? We’ll ask you to provide general information such as the provider’s name and address, patient information, dates of service and diagnosis – and depending on the claim type, we may ask for additional supporting documents.

    We’ve created claims checklists to outline the common items needed. And, better news, when you log in to your account and submit your claim online, we’ll let you know what’s needed based on the information you’ve provided. How do I enroll in Direct Deposit? To enroll in direct deposit, register or log in to your account and go to the Billing page or access it from My Account,

    • From there you’ll be able to enroll or change your direct deposit information at any time.
    • We recommend setting up direct deposit now to ensure your claims get paid fast.
    • Please note, it can take up to two business days to complete your direct deposit enrollment.
    • If you sign up for direct deposit on the same day your claim is submitted, your benefits may be paid by the original payment method.

    How do I check the status of my claim? Log in to your account to check the status of your claim. From there, you’ll be able to check claim status, upload additional supporting documents if needed, and view your explanation of benefits. You may also check claim status by chat or phone by calling us at 800.992.3522,

    Do I get my money back if I cancel Aflac?

    What happens after you cancel an Aflac policy? – Typically, your coverage will continue until the end of the month. Aflac doesn’t give pro-rated refunds when you cancel your individual insurance plan. However, for terminations of Aflac life insurance with a cash value, you may receive money back when the policy expires.

    What will Aflac pay for?

    Injuries and Emergency Services Covered – Aflac’s accidental injury insurance helps cover a wide span of events, from emergency situations to more common accidents. On one side of the spectrum, we provide coverage for burns, comas, paralysis, concussions, dislocations, and lacerations.

    While crisis injuries can occur, there are a laundry list of common injuries that need attention too. Aflac also helps cover fractures, broken teeth, eye injuries, and pain management, like epidurals. There are many additional costs on top of treating the injury that may not be covered under your primary medical coverage.

    Aflac can help pay for ambulance trips, physical therapy, CT Scans, MRIs, confinement, blood transfusions, and medical appliances.

    Who owns Aflac?

    History – The company was founded by brothers John, Paul (died 2014), and William Amos in Columbus, Georgia, in 1955, as American Family Life Insurance Company of Columbus. In 1964, the company name was changed to American Family Life Assurance Company of Columbus.

    The company had an initial public offering in 1974 and was listed on the New York Stock Exchange, In 1990, the company adopted the Aflac acronym, although the official name of the underwriting subsidiary remains American Family Life Assurance Company of Columbus. Aflac announced the appointment of Frederick J.

    Crawford as Chief Financial Officer and Executive Vice President in June 2015. The company signed 6,426 policyholders in its first year. Aflac pioneered cancer insurance in 1958. Beginning in 1964, the company decided to focus sales on worksite settings, eventually through policies sponsored by employers and funded through payroll deductions.

    What does Aflac stand for?

    1989. American Family Life Assurance Company of Columbus adopted the acronym ‘Aflac.’

    How long does it take to cancel Aflac?

    Download Article Download Article Aflac is one of the largest insurance providers in the United States and offers multiple policies such as accident, vision, dental, and life insurance. If you want to cancel an Aflac policy or change providers, you can easily end individual or employer-provided coverage.

    1. 1 Reach out to your Aflac agent directly for the easiest cancelation. Call your Aflac agent or schedule an appointment at their office and let them know that you want to cancel your policy. Provide your agent with the type of coverage and the policy numbers for what you want to cancel.
      • Your coverage will last until the end of the month before it gets canceled.
      • If you cancel Aflac life insurance and it has a cash value, you will receive that amount back when your policy ends.
    2. 2 Call 1-800-992-3522 if you want to cancel your coverage over the phone. Once you dial the number, follow the prompts so you can speak to a representative to manage your policy. Say that you wish to cancel your policy and follow any instructions they have for you.
      • You can call the Customer Service Center 24 hours a day at any time during the year.
      • You will have coverage until the end of the month that you canceled your insurance.


    3. 3 Fill out the Customer Service contact form if you want to cancel Aflac online. Provide your personal information, like your full name, address, birthday, and email address, so Customer Service can reach out to you with any other comments or questions.
      • You can find the customer service form here:,
      • Your coverage should cancel at the end of the month when you made your request. If you don’t hear back from Aflac before that, talk to your agent or call the Customer Support line to find out the status of your account.

      Warning: Don’t include information like your Social Security number in the request form since it could be a security risk.

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    1. 1 Wait until an insurance open enrollment period to cancel your account. An open enrollment period refers to a 4–6 week period where you can opt in for new healthcare options. While you can cancel a policy at any time, you won’t be able to sign up for a new plan until the next enrollment dates.
      • You will be able to sign up outside of an enrollment period if you’ve recently gotten married, divorced, or gained a new dependent.
    2. 2 Get a Request of Cancelation form from your employer’s HR department. Unlike an individual policy, you need to alert your employer if you plan on canceling insurance through them. Reach out to your employer’s human resource office and let them know that you want to cancel the Aflac insurance policy that you have from them.
      • You can also find a generic form to use here:,
      • Forms may vary between employers.
    3. 3 Fill out the form with your personal and policy information. Use black or blue ink when you fill out the form so it’s easy to read. Put in your name, Social Security number, and any other information the form asks for. Write down the types of coverage and the numbers for each policy you want to cancel before you sign and date the bottom of the document.
      • Write as legibly as you can so there’s no confusion when you submit your forms.
      • If you don’t know your policy numbers, you can find it on old bills you’ve paid or you may call Aflac’s customer service support at 1-800-992-3522.
    4. 4 Have your employer sign the form if you have pre-tax deductions. Pre-tax deductions are taken from your wages before they charge taxes so they affect your amount of taxable income. Take the form to your employer and tell them that you want to cancel your Aflac coverage so they can change tax information accordingly.
      • You also need a signature from your employer if you’re making changes to your insurance information due to marriage, divorce, or change in dependents outside of an enrollment period.

      Tip: If your deductions are taken out post-tax or you’re in an open enrollment period, then you do not need your employer’s signature.

    5. 5 Return the form to the HR department or the Aflac Policyholder Services. Take the completed form back to your company’s HR representative and let them review the information. The department will then send or fax the information to an Aflac office so they can cancel your account.
      • Your policy will cancel at the end of the month you requested on the form if you had post-tax deductions, or on January 1st of the following year if you had pre-tax deductions.
      • Aflac won’t be able to process your information if any of it is incomplete or missing.
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    You can cancel individual Aflac policies at any time.

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    Do you ever get insurance money back?

    How to File a Wellness Claim with Aflac Insurance | Aflac Tips & Tricks

    Your insurance company may issue a refund if your policy is canceled, and you’ve paid your premium in advance. Receiving an insurance refund will largely depend on why you’re canceling the policy and how much of the premium you paid in advance.

    Do we get insurance money back?

    What is Waiting Period in Health Insurance? – In Waiting period you must wait for a specified amount of time before you make a claim. But you cannot claim some or all benefits of the health insurance from your company. The initial waiting period or 30 day waiting period is the time where the customer has to wait before making a claim under the health insurance policy.

    Does Aflac pay a lump sum?

    With Aflac’s Lump Sum plan, you receive cash benefits directly —giving you the flexibility to help pay bills related to treatment or to help with everyday living expenses, such as car payments, the mortgage or rent, groceries, or utility bills—the choice is yours.

    What is considered an accidental injury?

    The term accidental injury refers to various sudden, unexpected and external events occurring without the will of the injured party and causing injury in connection with a medical examination or treatment. Accidents that occurred during patient transport by ambulance are classified as accidental injuries, unless the injury is compensable under motor liability insurance.

    1. The patient insurance only covers accident risks directly related to the procedures but not accident risks that are part of ordinary life.
    2. For example, a bodily injury suffered by a patient falling off the examination table may be a compensable accidental injury, whereas an injury that results from falling down in a hospital corridor is not an accident that is connected to treatment.

    However, it may be compensable as a treatment injury, if the proper patient monitoring or assistance were neglected even though it could have been provided, considering the available resources.

    What is the downside to Aflac?

    Aflac Pros & Cons – No insurance company is perfect, no matter how many stars they have in their ratings. To help those folks in search of the right carrier for them, we’ve gone ahead and assembled a few key pros and cons to keep in mind about Aflac. Aflac Pros: Well-established company with more than 65 years of experience in the insurance business.

    Provides several types of supplemental coverage, including life insurance for adults, short-term disability insurance, accident insurance, dental insurance, and more. A+ ratings by both the BBB and AM Best. Large volume of customer satisfaction relative to company size. Offers coverage through employers and to individuals.

    Offers a One Day Pay promise for certain individual claims. Informative website that includes an option to be matched to an agent. Aflac Cons: Some coverage is only available through employers. Only offers supplemental coverage. Certain coverages not available nationwide.

    • Not BBB accredited.
    • Carrier has had 325 complaints filed against them through the BBB in the past three years.
    • Some customers report frustration with not having claims resolved or paid within the carrier’s promised time frame.
    • Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs.

    The company directory can also help you get connected to an agent near you.

    What is the weakness of Aflac?

    Weaknesses of Aflac – Weaknesses are the areas Aflac can work upon. Some of Aflac’s weaknesses are:

    • Research & Development: Aflac has a good share of expenditure on the research and development department but it is spending way less than a few of the players within the industry which have benefitted as a result of their innovative products.
    • Diversity in the Workforce: The local workers contribute to the majority of the workforce at Aflac making it difficult for outsiders to adjust and hence resulting in the loss of talent.
    • Need for Investment in Technology: Aflac does not spend much on new technologies. Given the scope of the company’s expansion and the various locations into which it aspires to expand, Aflac must invest more in technology to integrate processes.
    • Low Market Share: Although the company has a significant presence in the United States and Japan, the insurance company is not known to many people due to the company’s low share in the international market.

    What is Aflac best rating?

    Aflac is rated AA by Standard & Poor’s, Aa2 (Excellent) by Moody’s, and AA by Fitch Ratings for financial strength.

    What happens if you cancel Aflac?

    What happens if you cancel Aflac? – A: If you cancel your AFLAC coverage when you terminate from your current employer, you will have to re-apply with your new employer. When you re-apply, any pre-existing limitations will be applicable if your application is accepted.

    How do I cancel my Aflac membership?

    Coverage Questions – Q. How is this coverage different from major medical insurance? A. Major medical insurance pays for doctors and hospitals. Our coverage is designed to provide you with cash benefits, unless otherwise assigned, that you can use to help with daily expenses when you’re sick or hurt—cash to be used as you wish to help you and your family with unexpected expenses. Q. Whom do I call with questions about my coverage? A. Call our Customer Service Center at 800.433.3036 from 8 A.m. to 8 p.m. Eastern time. Each of our representatives is prepared to address questions about your insurance, and we’re proud to offer interpretation services for over 50 languages. Q. Can I increase my coverage at any time if I continue my coverage on an individual basis? A. No. The option to increase coverage is only available on a group basis. Q. What if I want to cancel my coverage? A. Call our Customer Service Center at 800.433.3036 for cancellation procedures.

    Can I change my Aflac policy?

    Managing Your Policy – We’re here to make managing your policy easy. Sometimes, it helps to have a little direction before jumping in. Change a beneficiary A beneficiary is someone you designate to receive possible payment due to your will, life insurance policy, annuity, trust or other contract. To change a beneficiary, simply:

      Log into Click on ‘My Policies’ Click on ‘Policy Summary/Forms/History’ for the policy on which you would like to make changes. Click on ‘Change Beneficiary Online’ in the right-hand section under ‘Online Policy Changes’.

    Add or remove someone from your policy To add someone:

    Log into Click on ‘My Policies’ Click on ‘Policy Summary/Forms/History’ for the policy on which you would like to make changes. Click on ‘Add Person’ in the right-hand section under ‘Make Policy Changes’.

    To remove someone:

    Log into Click on ‘My Policies’ Click on ‘Policy Summary/Forms/History’ for the policy on which you would like to make changes. Click on ‘Remove Person Online’ in the right-hand section under ‘Online Policy Changes’.

    Change your name

    Log into Click on ‘My Policies’ Click on ‘Policy Summary/Forms/History’ for the policy on which you would like to make changes. Click on ‘Change Name Online’ in the right-hand section under ‘Online Policy Changes’.

    Order a policy ID card

    Log into Click on ‘My Policies’ Click on ‘Policy Summary/Forms/History’ for the policy on which you would like to make changes. Click on ‘Order Policy ID Card’ in the right-hand section under ‘Make Policy Changes’.

    Reinstate a policy

    Log into Click on ‘My Policies’ Click on ‘Policy Summary/Forms/History’ for the policy on which you would like to make changes. Click on ‘Reinstate Policy’ in the right-hand section under ‘Make Policy Changes’.

    Signing up for Direct Deposit Direct Deposit makes life easier, but with Aflac, it’s even better. Direct Deposit is the fastest way to get claims deposited.

    Log into Click on ‘Direct Deposit’ and follow the steps.